Service Desk Analyst

Job Description: Manage the full lifecycle of incidents and service requests received from customers.Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Coordinate incident investigation and resolution by communicating with the appropriate L1, L2, and L3 support teams.Follow all Service Desk policies and procedures while working in a shift-based environment.Requirements: Excellent verbal and written communication skills in English.Strong attention to detail.Ability to multitask, prioritize and work independently.Effective problem-solving and troubleshooting capabilities.Willingness to work a shift schedule.Desire to grow and commit to the role.Ability to lift up to 40 pounds.Knowledge of end device troubleshooting (laptops, printers, etc.).Technical skills with server equipment installation (rack/unrack and cable).Participation in backup operations and asset management lifecycle.Ability to pass a background check.Familiarity with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).Analytical skills.Basic knowledge of Linux.Understanding of database administration.Keen understanding of ITSM tools and ITIL best practices.Experience in Networking, System Administration, Databases, or Application Support. xevrcycForeign language skills (Spanish, French, German) are advantageous.Benefits: Competitive salary packageComprehensive health and dental insuranceProfessional development opportunitiesCollaborative and supportive work environment