Warranty Admin Manager - Momentum Volkswagen

Job DescriptionThe Warranty Admin Manager will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.Duties And ResponsibilitiesAccurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines.Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks.Reconciles all warranty receivables with payments through the appropriate accounting schedule.Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions.Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready.Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed.Arranges for parts to be shipped to the factory or distributor, or to be scrapped.Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances.3+ years of automotive warranty administration experience in a dealership setting.Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently.Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms.Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks.Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts.Preferred QualificationsPrior experience with warranty systems and programs, including familiarity with Warranty Policies & Procedures Manual.Experience navigating warranty audits and resolving denied or underpaid claims.Working knowledge of parts return processes and core tracking for warranty-related parts.ScheduleFULL TIMESundays Always OffSaturday Availability RequiredBenefitsMedical, dental, vision insurance401k plan with company matchPaid Time Off accrualSundays offClosed for Thanksgiving day and Christmas dayEmployee discounts on purchasing and leasing carsFree and discounted gym membership plansOpportunities for career advancement within a Fortune 500 companyAll your information will be kept confidential according to EEOC guidelinesApply Now