On Call Back Waiter - Arctic Club Hotel

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you.What We OfferCompetitive pay and performance-based incentivesMedical, dental, and vision coverage for peace of mind401(k) with profit sharing to invest in your futureGenerous paid time off so you can rechargeExclusive discounts at our properties—because you deserve great getaways, too!Ongoing training, leadership development, and career growth opportunitiesReady to be part of something exceptional? Apply today and let’s create memorable guest experiences together!POSITION SUMMARY: The Back Waiter at one of Oxford’s luxury or boutique-style hotels is responsible for providing support and relief for restaurants bar and banquet staff. This position is responsible for various duties in both front and back of house operations in the restaurant, bar and banquets while adhering to sanitation and cleanliness standards. The Back Waiter plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.Food and Beverage Service (70%):Greet all guests upon arrival with a polished and professional demeanor Seat guests and provide menus to guests in a friendly, professional and timely mannerMaintain knowledge of menu of restaurant and bar specials, offering expert-level recommendations to enhance guest experience and anticipate guest needs, delivering personalized, luxury-level serviceEnsure tables are set and meet restaurant and bar cleanliness standards, retrieve and deliver food and beverages in a timely manner, bus and clean tables after each guest useAssist In Room Dining by taking guest orders following phone etiquette guidelines, delivering food to guest rooms, and following the restaurants pick up procedures Support banquet staff if needed by ensuring banquet space is set-up and service delivery is carried out according to guest expectations and BEOMulti-task with an impeccable eye for detail to ensure accuracy and efficiency while adhering to sanitation, safety, and alcohol control policiesPerform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to the supervisor or General ManagerGuest Relations (20%):Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectationsHandle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standardsCommunicate clearly and effectively with guests and kitchen staff. Effectively listen, understand, clarify, and resolve concerns raised by coworkers and guestsMaintain integrity, confidentiality, and sensitivity when working with both internal and external guestsOther (10%):Communicate effectively with all hotel staff to ensure smooth delivery of servicesComplete a daily activity log with pertinent shift information for co-workers and leadership teamObtain sales leads for the sales departmentAdhere to attendance policies and maintain regular availability for scheduled shiftsOther Hotel related duties as assignedAdditional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.Core Skills And ValuesProfessional Appearance - Presents a professional and polished lookCustomer Service – Understands and meets the needs of guestsTeam Orientation – Works cooperatively with others, assisting voluntarilyStress Management – Exhibits self-awareness and self-control in pressure situationsCompany Character – Supports company vision and valuesPreffered Education & ExperienceHigh School Diploma or GED preferred1+ years Previous food & beverage experience preferredPrevious hospitality experience preferredJob RequirementsFood handler’s license and liquor server permits as required by state law (or ability to obtain)Proof of eligibility to work in the United StatesReliable transportation to and from workAbility to work a flexible schedule including evening, weekends and holidaysReliable and consistent attendancePhysical RequirementsMust be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequentlyMust be able to lift 30 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objectsMust be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basisMust be able to perform all duties and be able to walk outside in a variety of weather conditions (rain, wind, snow, heat) depending on location this position could be performed both indoor and/or outdoor.Must be able to climb stairs both inside and outside in a variety of weather conditionsOxford Collection of hotels is proud to be an Equal Employment Opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.All offers are contingent on pre-employment screening.