Front Office Manager

Front Office ManagerAt our property, hospitality is personal, intentional, and refined. Our TEAM culture is rooted in the belief that when we support one another, we elevate every guest experience. We are a boutique luxury hotel where details matter, presence matters, and leadership is defined by how we show up for both our guests and our team.We are seeking a polished, hands-on hospitality leader who understands that in a luxury boutique environment, the Front Office is the heartbeat of the guest experience. As Front Office Manager, you will lead a high-touch, service-driven TEAM responsible for Front Desk operations, Valet services, Night Audit coordination, and key Front Office accounting functions. This is a highly visible leadership role requiring both operational precision and a genuine passion for guest experience. You will be expected to lead from the floor, not the office - setting the tone through presence, consistency, and accountability.Key ResponsibilitiesLead daily Front Desk, Guest Services, Night Audit, and Valet operationsProvide active, hands-on leadership across AM and PM shifts as business needs requireSupport valet operations directly, including assisting with valet driving when necessary to ensure guest arrival and departure standards are metTrain, mentor, and develop a service-focused TEAM grounded in luxury hospitality standardsEnsure accuracy and integrity in all Front Office accounting processes including cash handling, billing, posting, and audit proceduresPartner closely with Accounting to ensure timely reconciliation and reporting accuracyMaintain a constant presence in the lobby and arrival areas to anticipate and elevate guest needsDrive service recovery in real time with discretion, urgency, and professionalismUphold brand standards while reinforcing a culture of personalized, anticipatory serviceCommunicate clearly with leadership regarding operational performance, staffing, and guest feedbackLeadership ExpectationsFully flexible and comfortable working rotating AM/PM shifts, weekends, and holidaysWilling to be present and engaged across all operational periods, including peak arrival and departure timesComfortable supporting valet operations, including driving responsibilities when neededGrounded in luxury service standards with a calm, composed, and solutions-oriented presenceStrong in both guest experience execution and financial/operational accountabilityAble to balance high-touch hospitality with discipline in process and detailTEAM BenefitsBonus Eligible401(k)Health / Dental / Vision / Life / Voluntary InsuranceTeam and Travel DiscountsCareer advancement opportunitiesFull-time positions are benefits eligible, including paid time off, travel discounts, and insurance options. As part of a global hospitality family, TEAM members enjoy exclusive travel privileges across thousands of destinations worldwide.RequirementsMinimum 2+ years Front Office Manager experience in a branded or luxury boutique hotel environmentStrong background in Front Desk, Guest Services, and Night Audit operationsExposure to or responsibility for valet operations strongly preferredWorking knowledge of Front Office accounting processes including reconciliation and cash handlingCollege degree or hospitality coursework preferredProficiency in hotel systems (Opera, OnQ, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack, etc.)Exceptional communication skills, both verbal and writtenStrong leadership presence with the ability to inspire, coach, and hold standardsHigh emotional intelligence and refined guest service instinctsAbility to multitask and remain composed in a fast-paced luxury environmentFull availability required, including nights, weekends, and holidays