Customer Service Representative

Job DetailsDescriptionKnowledge and Experience:High School Diploma or EquivalentMust have problem solving skillsMust have at least 1 year Customer Service experienceTransit or Logistics background a +plusMust have good people skills and be prepared to handle upset customersFlexible availability to work nights and weekends as neededComputer literate which includes knowledge and experience with Microsoft Office SuiteMS Word and Excel Proficiency is requiredMust have problem solving skillsAbility to manage difficult customersBilingual a plusCore Competencies/ResponsibilitiesResponds to customer inquiries and problems by providing timely and accurate informationRefers comments, commendations and complaints to operations division supervisorsProvide accurate, valid and complete information by using the right methods/toolsEnsure customer concerns are understood and clearly explain resolution to the customer.Maintain documentation of customer inquiries and responses for future reference.Follow communication procedures, guidelines and policiesResolve customer complaints via phone, or emailServes as primary in-person reception for visitorsManage lost and found items, including procedures for disposalWork in conjunction with other departments to resolve customer issues.Assists other departments with administrative tasks as time allows and commensurate with the level of the CSRBackup support to reservations and dispatchComply with all requirements of the Road Traffic Safety Management SystemComply with the rules, laws and regulations relating to road safetyReport any situation posing a risk to road safety to supervisorPromote road safety when driving a vehicleOther duties as assigned.Additional StatementsDrug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.INDHP