Crew Member

Benefits:Free uniformsOpportunity for advancementJob SummaryThe Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Essential Duties and ResponsibilitiesGreet members, prospective members, and guests, providing exceptional customer service.Handle all front desk-related activities, including:Answer phones in a friendly manner and assist callers with a variety of questions.Check members into the system.New member sign-up.Take prospective members on tours.Collect balances.Facilitate needed updates to member's accounts.Respond to member questions and concerns in a timely and professional manner, and escalate to the Assistant Manager or Manager as needed.Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service/hospitality background preferred.Basic computer proficiency.A passion for fitness and health.Upbeat and positive attitude!Punctuality and reliability are a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members' expectations.Strong listener with the ability to empathize and problem-solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Required to be available on Saturdays and Sundays.Must be able to work Wednesday mornings, 6 am-2 pmProficiency in typing.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.