(Non-IT) Sales - Solutions Center Rep
Solutions Center Representative Public RetirementA leading Fortune 500 insurance and financial services company headquartered in Columbus, Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team!Location of Assignment: 100% WFHPay: $19/hrExpected start date: 05/18/2026, pending completion of interview and new hire onboardingSchedule:Training (first 6 weeks): Monday - Friday 9AM - 5:30PMPost-training: 8-hour shift during business hours Monday - Friday 8AM - 11PM; Occasionally Saturday from 9:00AM - 6:00PMPosition Summary:As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.Key Responsibilities:Handle inbound calls from members, partners and financial professionalsInterpret policy changes and provide expert guidanceMaintain records and use insights to enhance customer relationshipsEnsure compliance with industry regulations and company policiesEducate customers on financial implications, penalties, and plan benefitsStrive for first-call resolution and collaborate with internal teams on escalated cases when neededParticipate in career development and goal-setting sessionsQualifications:Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferredExperience: 1+ year in customer service or salesSkills:Knowledge of various insurance products and the sales processSolid understanding of legal implications of certain product features in different statesStrong communication and problem-solving abilitiesComputer proficiencyUpon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.