Problem Manager
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A company is looking for a Problem Manager for a contract role.
Key Responsibilities
Own the post-incident review process for significant incidents, ensuring timely completion and structured analysis
Track corrective actions and defects identified through post-incident analysis to closure, partnering with Engineering and DevOps teams
Produce high-quality root cause analysis documentation and maintain a consistent methodology for post-incident reviews
Required Qualifications
3-5 years of experience in IT problem management, incident management, or a related role
Demonstrated experience in conducting structured root cause analysis and producing RCA documentation
Familiarity with ITIL problem management principles and best practices
Experience with ITSM or project tracking tools (e.g., Jira, ServiceNow)
Comfortable working in a cloud-hosted SaaS environment with technical fluency to engage with engineering teams