Director of Governance and Member Services

AACOM is seeking a full-time, experienced Director of Governance and Member Services (DGMS) who will play a pivotal role in strengthening member engagement and advancing governance across the association. This is a newly created role which will bring, dedicated, full-time focus to two critical areas: governance and member services.The Director will serve as a key leader supporting AACOM's transition to a more modern, sustainable governance model that underpins the association's work and reflects the organization's growth and increasing complexity. Similarly, member services are at the core of AACOM's mission. In this role, the Director will lead ongoing, cross-divisional efforts to assess and enhance member value, return on investment, and the strategic alignment of programs and services.Reporting to the Chief Operating Officer, the Director will serve as the organization's internal expert on member programs and services and a key relationship manager for institutional leaders. This role will build and strengthen relationships across AACOM's membership, model a high standard of customer service excellence, and act as a liaison for member feedback-identifying opportunities for improvement, anticipating emerging needs, and helping ensure AACOM remains responsive and forward-looking.If you are someone who:Has a passion for customer service, member engagement, and organizational excellenceBrings experience in governance, association management, and/or nonprofit leadershipEnjoys building relationships and driving strategic initiativesCommunicates effectively across diverse stakeholder groups, andAligns with AACOM's mission and commitment to advancing medical educationThis may be what you're looking for!ABOUT AACOMThe American Association of Colleges of Osteopathic Medicine, also known as AACOM, was founded in 1898 to lend support and assistance to the nation's osteopathic medical schools, and to serve as a unifying voice for osteopathic medical education. The association is guided by its Board of Deans of member colleges of osteopathic medicine, and various other member councils and committees. AACOM represents and advances the continuum of medical education by:Supporting our member institutions as they educate the future physician workforceIncreasing awareness of osteopathic medical education and osteopathic medicinePromoting excellence in medical education, policy, research, and serviceFostering innovation and quality throughout medical educationWHAT YOU'LL DOThe Director of Governance and Member Services will lead and support high-impact governance and member engagement initiatives. They will serve as a key liaison to AACOM leadership and member institutions, ensuring effective governance operations and exceptional member service.The role includes:Serving as a primary liaison to the Board of Directors, committees, and governance bodiesSupporting the transition to a modernized governance structure and ensuring effective implementationDeveloping Board agendas, materials, and meeting follow-up in collaboration with executive leadershipBuilding and maintaining strong relationships with Deans and institutional stakeholdersDesigning and implementing a comprehensive member engagement strategyLeading onboarding and orientation for new member leadershipMonitoring and enhancing the value, effectiveness, and alignment of AACOM programs and servicesTracking organizational outcomes and collaborating across divisions to improve member offeringsEnsuring compliance with bylaws and serving as an internal governance expertWHO WE NEEDOur ideal team member will have the following:Bachelor's degree required (business, communications, marketing, or related field preferred)A minimum of 10 years of progressively responsible experience, ideally in an association or nonprofit environmentDemonstrated experience in governance support and member/customer serviceExperience developing and implementing quality improvement initiativesStrong interpersonal and relationship-building skillsExcellent oral and written communication skillsStrategic thinking and strong organizational and analytical abilitiesProficiency in Microsoft Office Suite; experience with CRM/AMS tools such as Salesforce or Asana a plusAbility to work effectively in a remote or hybrid environmentPreferred qualifications:Certified Association Executive (CAE) credentialExperience in healthcare, higher education, or medical associationsWHAT WE DO FOR YOUAnnual bonus program403(b) with generous employer contributionMedical, Dental, and Vision InsuranceCompany-provided life insurance, Short-Term Disability, and Long-Term DisabilityFlexible Spending Account12 annual company-paid holidaysVacation & sick leave benefitsProfessional development opportunitiesAnd more!COMPENSATION AND BENEFITSThis is a full-time exempt position with a remote work arrangement, with a preference for candidates located in the Washington, DC metropolitan area. Frequent domestic travel is required.The salary range for this position is $125,000 to $135,000 annually.ADDITIONAL INFORMATIONThis position is part of the Member Services department and reports to the Chief Operating Officer. While the role does not currently include direct supervisory responsibilities, it plays a key role in AACOM's strategic operations and cross-functional collaboration.AACOM is committed to fostering an inclusive and respectful workplace. We provide equal employment opportunities to all applicants and employees and do not discriminate based on any legally protected status or characteristic. All employment decisions are made based on individual qualifications, merit, and organizational needs. If you require an accommodation due to a disability, please inform your recruiter.HOW TO APPLYFor consideration, interested candidates should submit a cover letter and resume via Careers at AACOM on our website, aacom.org. Your cover letter should address your experience, qualifications, and interest in joining the AACOM team.