Engineer - Technology

Triage EngineerMust Have Technical/Functional Skills1. 10+ years of experience in Production Support / Triage, with several years in a lead or managerial role overseeing L2/L3 teams.2. Proven expertise managing major incidents (P1/P2), acting as Incident Commander, and driving timely resolution across multiple teams.3. Strong technical background in Java, Scala, Python, SQL, Big Data, and AWS, enabling effective guidance and decision-making during incidents.4. Deep understanding of data platforms and large-scale systems, including Hadoop, Spark, Kafka, Hive, Presto, and AWS-based architectures.5. Experience establishing and enforcing incident management processes, escalation models, SLAs, and on-call rotations.6. Strong experience reviewing and approving Root Cause Analysis (RCA) documents and ensuring corrective and preventive actions are implemented.7. Ability to identify recurring issues and drive long-term stability initiatives, automation, and framework reuse.8. Experience collaborating with Engineering, DevOps, QA, and Business stakeholders to improve production readiness and release quality.9. Strong analytical and decision-making skills, especially under high-pressure, business-critical situations.10. Proven ability to mentor engineers, build high-performing teams, and improve triage maturity.11. Experience working in Agile/Scaled Agile environments, aligning support operations with development roadmaps.12. Excellent executive-level communication skills, capable of translating technical issues into clear business impact summaries.Roles & ResponsibilitiesIn this role you will:Bachelor's Degree is required.Skills in navigating a large organization in order to accomplish results required.Ability to initiate and follow through on complex projects of both short- and long-term duration required.Excellent organizational and time management skills required.Excellent analytical and problem-solving skills required.Works independently, assumes responsibility for job development and training, researches and resolves questions and problems, requests supervisor input and keeps supervisor informed required.Participate on interdepartmental teams to support organizational goalsPerform other related duties and tasks as assignedPunctual, regular, and consistent attendanceExperience in teleconferencing and presenting over web-based toolsExcellent Verbal and written communicationKnowledge of Telecom domain - a plusKnowledge of OSS processes like Activation, Provisioning in Telecom - a plusKnowledge of MSO Billing systems - a plusKnowledge of Ticketing systems, and IVRs - a plusKnowledge of Inventory systems - a plusKnowledge of EMS and NMS data sets/bac kend - a plusEducationMinimum Degree with IT SkillsSalary Range: $100000 - $110000 a year#LI-JH1