Program Manager, Retail & OMNI

HB: 00015 Store Support CenterR301US Hibbett Retail, Inc.SummaryThe Program Manager, Retail & OMNI, shapes roadmap and PMO strategy, leads cross-functional projects related to customer and retail associate impacting initiatives through expertise in store operations, process flows, data systems, and consulting level depth in retail. This role builds integrated plans, manages RAID, coordinates teams, and ensures delivery aligns with scope, milestones, and quality. The Program Manager makes risks visible early, facilitates decisions, translates processes into requirements, and supports testing, communication, training, and adoption for sustained value. They also assist with road-mapping and prioritization. This role also often has direct reports that may include project managers and/or coordinators from within or external (contingency) to the organization.Essential Duties And ResponsibilitiesLeadershipLeadership presence & accountability: Demonstrates strong leadership presence by setting clear expectations for ownership, delivery discipline, and professional standards across assigned initiatives; reinforces follow-through and measurable outcomes.Calm, credible influence: Exhibits a calm and credible demeanor, clarifying complex issues, aligning stakeholders on outcomes and tradeoffs, and driving execution through ambiguity without sacrificing rigor.Ownership, transparency & urgency: Grounds delivery conversations in data (scope, schedule, cost, dependencies, and benefits), makes risks visible early, and elevates issues with clear options and recommendations to enable timely decisions.Team effectiveness & coaching: Builds and sustains high-performing, cross-functional delivery teams (including vendors/partners as applicable) through clear roles and responsibilities and demonstrating and coaching strong fundamentals.Protect the company's assets and financial information: by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.FacilitationExecutive-ready facilitation: Facilitates planning and governance forums (kickoffs, alignment sessions, readiness, and go/no-go) to drive timely decisions—clarifying decision rights, surfacing tradeoffs, and aligning stakeholders to commitments.Alignment workshops & conflict resolution: Leads cross-functional workshops that reconcile scope, value, capacity, and dependencies; uses structured techniques to resolve conflict, remove blockers, and drive closure on escalations.Documented outcomes & decision follow-through: Documents decisions, outcomes, owners, and due dates; drives action closure and escalates early when milestones, decisions, or commitments are at risk.Program & Project ManagementIntegrated planning & dependency management: Develops and maintains integrated plans (scope, milestones, resources, budget, communications, and adoption approach) and actively manages cross-team dependencies and sequencing to optimize time-to-value.Risk, issue, and decision management (RAID): Operates a disciplined RAID and decision/action log with clear owners and due dates; drives mitigation planning, timely resolution, and escalations with options and recommendations.Audience-specific, action-oriented status communication: Produces program/project reporting that translates status into actions (health/RYG, blockers, decisions needed, owners, and next steps) with financial transparency appropriate to the scale of the initiative.Delivery methodology fluency (Agile/Hybrid/Waterfall): Tailors execution approach based on scope, risk, and team model; ensures core fundamentals are applied regardless of methodology (scope control, estimates, schedules, and quality gates). Must have expertise in delivery methodologies and be adept in selecting the right models to fit project scope and complexity.Benefits realization support: Partners with sponsors to define measurable outcomes and success metrics, tracks delivery to those outcomes through stabilization, and supports sustainment planning and post-go-live learnings.Delivery governance (fit-for-purpose controls): Applies right-sized governance for assigned initiatives (charter, baselining, change control, and closeout), ensuring accountability without over-bureaucratization.Process AnalysisCurrent-state discovery & future-state design: Leads cross-functional discovery to document current processes, pain points, handoffs, and system touchpoints; facilitates future-state design aligned to agreed outcomes.Process-to-technology traceability: Ensures process flows are translated into requirements, solution design, test scenarios, training materials, and operating procedures with end-to-end traceability.Operational controls & risk awareness: Partners with process owners and SMEs to identify key controls and operational risks relevant to the initiative; ensures required controls are considered in design, testing, and readiness.Depth in retail & cross functional areas: Provide in-depth analysis and optimization of retail and store operations, applying extensive knowledge across Merchandising, Supply Chain, and Finance. Evaluate the broader effects on interconnected business functions—both upstream and downstream—by refining workflows and data flows, and carefully assessing project outcomes for staff, processes, and system performance.Business AnalysisValue-driven scope & requirements: Partners with sponsors and SMEs to define problem statements, success metrics, scope boundaries, and prioritized requirements that anchor delivery to business value (avoiding solution bias).Stakeholder alignment & decision enablement: Facilitates requirements and design alignment across business and technology teams; clarifies assumptions, constraints, and tradeoffs to enable timely decisions.Testing and outcomes partnership: Aligns requirements to design and testing; partners with delivery and QA teams on test approach, scenarios, and quality gates that validate business processes and expected outcomes.Option analysis support (as needed): Supports evaluation of solution/vendor options by defining evaluation criteria, facilitating demos/workshops, documenting findings, and aligning stakeholders on recommendations.Depth in retail & broader functions: Provide in-depth expertise across retail operations and cross-functional domains, i.e., Merchandising, Supply Chain, etc.Value-driven scope & requirements: Collaborates closely with sponsors and subject matter experts (SMEs) to rigorously define and articulate comprehensive problem statements, establish clear and measurable success metrics, set precise scope boundaries, and systematically prioritize requirements. Applies advanced analytical skills to ensure all requirements are directly linked to tangible business value, proactively mitigating solution bias. Demonstrates strong business acumen, attention to detail, and the ability to translate complex business needs into actionable deliverables that drive project outcomes and maximize organizational impact.Change ManagementIntegrated change workstream: Builds change readiness, communications, training, and adoption activities into the integrated plan for assigned initiatives; partners with business leaders to confirm owners, deliverables, and timing.Impact & readiness planning: Guides role- and process-based impact assessment and readiness planning (process, policy, data, and operating model impacts); ensures mitigations are planned and actively managed through execution.Go-live & stabilization support: Coordinates cutover readiness, go-live communications, and hyper care/stabilization activities; tracks adoption/issue trends and drives actions to reach intended outcomes.Supervisory ResponsibilitiesProvides day-to-day work direction, coaching, and escalation support for Sr Project/Project Managers and Project Coordinators (directly or via matrix leadership, based on organizational structure).QualificationsBachelor’s degree in business, information systems, or a related field (or equivalent experience). Master’s degree preferred. 7+ years of progressive experience leading cross-functional programs/projects, including large-scale technology initiatives; prior portfolio leadership strongly preferred.PMP certification, experience in Lean or Six Sigma business process improvement, and a background in retail are preferred. Must have expertise in delivery methodologies and be adept in selecting the right models to fit project scope and complexity.Active in pursuit of continuous learning in retail, business acumen, and project management and related areasDemonstrated capability to influence executives, lead without authority, and drive outcomes across diverse functional teams and vendors/partners.Demonstrated proficiency in program/project governance, planning, financial management (budgets/forecasting), and risk/issue/dependency management.Strong facilitation and communication skills, with experience leading executive and working sessions to clear decisions and commitments.Proven ability to understand business processes cross-functionally and translate strategy into measurable outcomes, requirements, and delivery plans, with demonstrated depth in retail broadly, Store Operations processes & systems, and up and down-stream (inventory, supply chain, finance, etc.) understanding.Experience integrating organizational change management (communications, training, readiness, and adoption) into delivery and coaching/mentoring PM talent; readiness for expanded leadership responsibilities.Proficient in Microsoft Office including Word, Excel, PowerPoint, Visio (or other process diagramming tools), Teams/SharePoint, Project Management tools (Microsoft or others), and CopilotHibbett's Privacy PolicyCandidates will have an option during the application process to withdraw their application prior to completion of the application. 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