Customer Care/Warranty Representative

Customer Care/Warranty Representative Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cincinnati area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders. Duties and Responsibilities: Complete assigned warranty service requests within the guidelines of company policy Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer Evaluate all customer complaints and report solutions Conduct 90 day appointments and service as needed basis for the remainder of the year Keep the customer care system up-to-date and accurate Recommend changes that will improve processes Monitor and respond to email and voice mail messages daily Comply with the "Warranty On Call" procedure Desired Knowledge and Skills: Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution Excellent verbal and written communication skills with internal and external customers General knowledge of residential construction and the homebuilding process Must have basic computer skills, experience using an iPad preferred Self-driven and able to work independently Customer oriented, outgoing, dependable & ethical Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful Problem solving abilities with excellent follow-up skills Must have reliable transportation Must have a High School Diploma Construction or other related college degree a plus 3-5 years Residential Home Experience ideal The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary. Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.