Finance Customer Service

Position Type: RegularYour opportunityAt Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Schwab's service team is at the heart of our firm's commitment to helping clients own their financial futures. In this exciting role, you'll learn to educate clients about investment strategies, trading tools, market mechanics, and retirement choices. You'll engage with, and be an advocate for, clients when answering inbound calls, taking ownership, and tackling complex issues to offer the best possible solution. You'll also take charge of your own professional journey by attending the Schwab Service Academy, which provides you with the paid training, study time, and support you need to obtain your Securities Industry Essentials and FINRA Series 7 & 63 licenses. If you are eager to pursue a career in finance, share our passion for serving clients, and are looking for evening, overnight, and weekend shifts - this role is for you. We offer competitive pay and bonus package that includes: Starting compensation of $54,100 during training ($26.01/hr.) plus an annual bonus opportunity of 10% of your base pay and other eligible earningsPotential to increase their total compensation to $61,700 within their 1st year upon obtaining the required licensing and achieving performance-based pay increases: $56,100 base ($26.98/hr.)10% bonus opportunity depending on individual/corporate performance Evening, overnight, and weekend shifts include up to 20% additional compensation, dependent on shift. What you haveIf you're not a finance expert, that's okay! People coming from many different experiences have found tremendous success here at Schwab. Successful candidates will have a growth mindset, a willingness to learn, and a passion for serving others.Requirements: Ability to work 8:00am – 4:30 pm Monday through Friday during Schwab's training program, on-site. After training is complete, ability to work assigned shift to accommodate business needs to include evening, overnight, and weekend options. Benefits of working evenings, overnight, and weekend shifts include increased compensation and remote work opportunities for qualifying shifts. Your Talent Advisor will walk you through the training schedule, available shift groups, and the shift assignment process during the interview. Example shift groups:Weekend Day Shift (Start between 5:30am-8:30am MST, includes 1-2 weekend days): Potential to work remote after training IF working both weekend days are assignedWeekday Evening Shift (Start 10am-4pm MST, Monday-Friday): In office Weekday Overnight Shift (Start 6:30pm MST, Monday-Thursday): Potential to work fully remote after trainingPreferred qualificationsPrevious customer service or client relationship experienceBachelor's degree or higher from an accredited universityAbility to adapt to changes in the market and businessPassion for providing service to clients Motivation to learn about the securities industry including the basic principles of equity, option, and mutual fund transactionsRobust communication to include influencing and client engagement skillsDesire to be part of a supportive and collaborative teamDemonstrated success navigating multiple computer applicationscampusWhat's in it for youAt Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insurance