Learning Programs Specialist

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What You'll Do The Learning Programs Specialist will support key internal employee development programs that enable our employees to effectively and meaningfully contribute to high performing teams that live our values. As a member of the Learning + Organizational Development team, the programs you support will help build the skills and capabilities that Docusign needs to succeed; now and in the future. You will be responsible for supporting the project management, delivery, and event production of our new employee onboarding experience and women’s leadership programs–two high-profile learning experiences that facilitate talent success at Docusign. Your work will also drive operational success by owning impact reporting and program evaluation for the Culture and Employee Experience learning portfolio. This position is an individual contributor role reporting to the Manager of Learning Delivery. Responsibility Co-present and facilitate new hire onboarding programming, both virtually and on-site at the San Francisco Docusign office Manage new hire communications, including comms design support for the end-to-end new hire communications experience from signed offer to Day 1 at Docusign Partner with key new hire onboarding stakeholders, including IT, HR Ops, and Talent Acquisition, to ensure a smooth transition from offer to Day 1 Support design and delivery of women’s leadership programs, including implementing participant selection and communications strategy to engage employees, their managers and top leaders' support for the program; monitor nominations and registration confirmations Partner with vendors on program deliverables Curate online resources to support employee learning relevant to new hire onboarding and women’s leadership development Implement consistent operational protocols for new hire onboarding and women’s leadership programming, ensuring clarity, compliance, and seamless execution across all cross-functional partners Create and update progress against detailed project plans for new hire onboarding and women’s leadership programs, with the support of respective program owners Own Learning + Org Development Team email mailbox (ServiceNow) and calendar - answer employee questions promptly, create service tickets with IT, and involve other subject matter experts as required and track issues through to resolution Act as “virtual producer” for live virtual onboarding and women’s leadership programming, including owning Zoom set-up, creating run of show docs, and troubleshooting technical issues Manage logistics and scheduling for onboarding and women’s leadership learning events including complex global scheduling, liaising with facilitators or vendors, and securing and tracking SOWs and Purchase Orders in partnership with Learning Coordinator Owns program impact reporting for Culture and Employee Experience learning portfolio, including partnering with People Analytics and SMEs to support the design and implementation of ROI reporting Assist with gathering learning analytics and survey data and the preparation of regular and ad hoc learning analytics reports Cross-trained on global course administration in Workday LMS Assist as needed with intranet page edits and graphic design projects relevant to Culture and Employee Experience Learning portfolio Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What You Bring Basic BS/BA degree or equivalent 2+ years experience in a learning and development role, with prior experience supporting new hire onboarding programs for a global audience Demonstrated ability to communicate effectively with senior leaders, HR Business Partners, and cross-functional partners Demonstrated experience designing and implementing communications to a global employee audience for learning programs at scale Experience with Google Suite including Sheets, Docs, and Slides Experience designing program impact reporting, evaluations, and surveys Preferred Proven track record implementing learning programs at scale Strong presentation skills, both virtually and in person Excellent organizational and time management skills Ability to manage multiple priorities in a high-pressure environment Familiarity with program management tools and completing project plans 5+ years experience in a learning and development role Experience administering global, nominations-based programming Experience with Workday LMS Self-starter who drives for clarity and alignment among multiple stakeholders Experience supporting population-based employee development programs for a global audience Strong verbal and written communication skills with customer service orientation Basic data analytics skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $40.14/hour - $58.13/hour Illinois and Colorado: $38.03/hour - $49.43/hour Washington and New York (including NYC metro area): $38.03/hour - $52.19/hour Washington DC: $40.14/hour - $52.19/hour This role is also eligible for bonus and benefits. Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life At Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Our global benefits Paid time off Take time to unwind with earned days off, plus paid company holidays based on your region. Paid parental leave Take up to six months off with your child after birth, adoption or foster care placement. Full health benefits Options for 100% employer-paid health plans from day one of employment. Retirement plans Select retirement and pension programs with potential for employer contributions. Learning & development Grow your career with coaching, online courses and education reimbursements. Compassionate care leave Paid time off following the loss of a loved one and other life-changing events.