Client Success Manager

Client Success ManagerAbout Olomana Loomis ISCWe're a full-service consulting, marketing, and communications firm that works across business, government, nonprofits, and campaigns - and we move fast. Our clients come to us when they're ready to level up, and we bring the strategy, creativity, and execution to make it happen. If you're someone who thrives at the intersection of big-picture thinking and getting things done, you'll fit right in.The RoleWe're looking for a Client Success Manager who genuinely loves building relationships and seeing projects through from idea to impact. You'll be the connective tissue between our clients and our internal teams — making sure nothing falls through the cracks and that every engagement delivers real, measurable value. You'll report directly to our President and CMO and work alongside our digital, marketing, communications, and creative teams every day.What You'll DoOwn the client relationshipBe the go-to person for your clients - keeping them informed, aligned, and confident throughout every engagementBuild trust through consistent communication, honest updates, and a track record of resultsStay ahead of issues before they become problems, and handle them with clarity and professionalism when they ariseDrive strategic outcomesTurn client goals into clear briefs and actionable success plansTrack campaign performance, read the data, and make recommendations that move the needleConnect the dots between what clients need and what our teams can deliverKeep projects movingManage timelines, budgets, and milestones in close collaboration with account directorsCoordinate across creative, digital, and production teams to keep work flowingHandle vendor relationships where needed, balancing quality with cost efficiencyWhat We're Looking ForYou're organized without being rigid, strategic without losing sight of the details, and calm under pressure. You communicate clearly - with clients and colleagues alike — and you take real ownership of your accounts. Experience in an agency or client-services environment is a plus, but what matters most is how you work: with initiative, integrity, and a drive to deliver.Why Olomana We're a team that challenges each other and supports each other in equal measure. We're guided by three principles - Excellence, Effectiveness, and Efficiency - and we apply them to everything we do, including how we take care of our people. We're also part of something bigger: as members of the ICOM Network, a global alliance of independent agencies, we bring world-class resources and international perspective to every client we serve. We hold a board position within ICOM and oversee the Asia-Pacific region - meaning the work you do here has reach far beyond our home market. This is a place where you can grow your skills, build meaningful client relationships, and do work that actually matters.RequirementsEducation & ExperienceBachelor’s degree in Marketing, Communications, Advertising, Marketing, Business, or related field.5+ years of progressive experience in client service, account management, or marketing.Agency experience in industries such as healthcare, education, construction/building supplies, or financial services desirable.Skills & CompetenciesStrong analytic skills to assess campaign performance and data insights.Solid understanding of digital and integrated marketing strategies.Proficient in Google and Microsoft Suites.Exceptional attention to detail with strong writing, math, and problem-solving abilities.Leadership and team-player qualities, with an entrepreneurial spirit and mature mindset.Excellent interpersonal communication and relationship-building skills.PreferredKnowledge of Hawai‘i’s history, culture, and marketplace.Experience in:Strategic planning & data analysisMarket researchMedia analysisDirect marketing (B2C and/or B2B)Social mediaInbound marketingCopywriting, message development, or business writingFluency in Japanese, a plusPerks & BenefitsParking subsidy or monthly bus pass401(k) with company matchYear-end performance bonusPaid vacation, holiday, and sick leaveProfessional development supportAPPLY NOWPosition available immediately.Candidates who pass our screening process will be contacted for an interview.Candidates must be ready to begin work within a month of offer; therefore only candidates currently on island (or en route to return/relocate to Hawaii) will be considered.