Division President

Job Description Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board's endeavors and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we've been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected.We have an immediate opening for a Division President (DP) for our Albuquerque, NM market. The Division President directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients.Pay starts at $100,000 and is commensurate with experience and qualificationsLEADERSHIP RESPONSIBILITIESProvides leadership and assistance to the division employees, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growthMeets with employees individually, and on a regular basis, to disseminate information and follow-up on outstanding issuesImplement and maintain personnel policies in accordance with corporate manual and guidelinesRecruit, select, train and manage the performance of division employeesSupport division with initiatives and general operationsGain and maintain a complete understanding of all resources available from SentryDIVISIONAL OVERSIGHTSet the strategic direction of the division and monitor progress and growthResponsible for the achievement of annual sales and contribution goals as well as achieving the established ratio level of income to expensesHelp to analyze the local market and competition to identify external threats and opportunities and adapt to strategies for changing conditionsStrategize with SVPs and Sales personnel on large client proposalsMaintain an understanding of Sentry's contractual obligations to its clientsReview monthly summary reports to identify and improve upon trendsEnsure that accounting and administration staff are following policies and proceduresAssist with clients requests as neededBOARD ISSUES & RESOLUTION/ CLIENT RELATIONS & RETENTIONAdhere to our Language of Service with all interactionsReview issues and look for solutions to obstacles or gaps in serviceRespond promptly to employee or client needs and step in to assist with difficult situationsSolicit employee and customer feedback to improve serviceClosely monitor client transitions and provide supportREQUIREMENTSHave at least 2 years of previous leadership experienceHave at least 2 years of previous Community Management ExperienceBe professional, organized and self-motivatedPossess strong written and verbal communication skillsHold a valid license to operate a motor vehicle with a clean driving recordHave a proficiency with Microsoft Office and general computer skillsPreferred CAM license and experience (licensed in states that require)BENEFITS AND COMPENSATION:Salary commensurate with experience and qualificationsTraining and Support providedComprehensive benefits packageWork-life balanceSentry Management, Inc. is a Equal Opportunity Employer