Technology Alignment Manager

Company overviewAccelera IT is a managed IT services company serving businesses nationwide. We deliver Managed IT, Cybersecurity and Compliance, Professional Services, and Technology Alignment. We are a forward-thinking MSP investing heavily in how technology can be used to deliver a better client experience and a more consistent, scalable service model.This position is based in Phoenix, AZ and is part of our growing Phoenix market team.Role overviewWe're hiring a Technology Alignment Manager to serve as Accelera's on-site presence across Phoenix-area client accounts. This is a field-based role built for someone who thrives in client environments — someone who combines strong technical hands-on capability with the instincts to build trusted relationships and keep technology running the way it should.You'll work alongside a Phoenix-area Technology Strategist who owns client roadmaps and strategic direction. Your job is to execute on those plans — on-site, in the room, maintaining standards, delivering projects, and being the face of Accelera that clients see most often.Technology Alignment-Conduct Technology Alignment Reviews and recurring check-ins across assigned Phoenix-area client accounts-Maintain fixed, dedicated on-site engagement at client locations as part of a structured account model-Identify technology risks, aging hardware, software gaps, and out-of-standard configurations; document findings and communicate recommendations-Track and maintain asset inventories, technology standards, and environment documentation in IT Glue-Coordinate with the Technology Strategist to keep client environments aligned to approved roadmaps and Accelera standards-Support QBR preparation with accurate site-level documentation and environmental dataProfessional Services & Field Engineering-Deploy, configure, and install workstations, servers, switches, firewalls, wireless infrastructure, and other end-user and network equipment-Execute professional services projects including network builds and upgrades, hardware refreshes, M365 configurations, server migrations, and other billable engagements-Perform on-site troubleshooting and escalation support for issues requiring physical presence or network-level access-Manage project timelines, communicate status to clients and internal stakeholders, and ensure work is completed within scope-Document all completed project work, configurations, and system changes in Autotask and IT GlueClient presence & account ownership-Serve as Accelera's on-site representative across assigned Phoenix-area accounts-Maintain professional, consistent client relationships; surface concerns early and escalate appropriately-Ensure all on-site interactions reflect Accelera's service standards and delivery expectationsRequired qualifications-3+ years of hands-on experience in a field IT, network administrator, or MSP engineer role-Working knowledge of network infrastructure: firewalls, managed switches, VLANs, wireless access points, and routing fundamentals-Proficiency with Microsoft 365 administration, Windows Server, and Active Directory / Entra ID-Experience deploying and configuring workstations, servers, and network equipment in a business environment-Familiarity with PSA and RMM platforms; experience with Autotask and Datto RMM is a plus-Consistent documentation practices using IT Glue or a comparable platform-Valid driver's license and reliable personal transportation; regular client site travel is required-Clear, professional communication with both technical staff and non-technical business contactsPreferred-Background working in a managed services environment-Experience with structured Technology Alignment Reviews or client QBR processes-Familiarity with TruMethods or a similar MSP service delivery framework-An interest in emerging technology and how it shapes the future of IT service delivery — this will be an area of focus for Accelera and for the clients we serveCompensation & benefitsCompensation is commensurate with experience and includes a competitive base salary, annual performance bonus, and mileage reimbursement at the IRS standard rate. Benefits include health, dental, and vision coverage, along with support for ongoing technical training and professional development.