US Remote Seasonal Tax Support Agents

We are hiringexperienced Seasonal Customer Support Agentsto provide support to customers using a major consumer tax software platform during peak US tax season.This is a fully remote work-from-home opportunity for candidates physically located within the United States.This is a short-term seasonal engagement with an immediate training start required.Contract Duration Approximately6 to 8 weeks , based on business needs, training completion, and performance.Compensation & ContractingPay rate: $13 per hourPayments are issued weekly on Fridays for the previous week's approved hoursContracts will be issued and managed via SkuadTraining & OnboardingTraining is mandatory prior to onboardingCandidates must be available to begin training immediatelyTraining must be successfully completed to move into productionTraining will be paid only after successful completion and passing the required background screeningKey ResponsibilitiesProvide inbound customer support via phone and chatAssist customers with tax software navigation and product usageIdentify issues and apply the correct support workflowsMaintain accurate case documentation and interaction notesDeliver professional, empathetic service aligned with brand standardsEscalate cases outside Tier 1 scope following defined routing proceduresTechnical & Work-From-Home Requirements (Mandatory)Windows-based computer (Apple/macOS devices are not permitted)Minimum Intel Core i5 processor (7th Generation or higher recommended)8 to 12 GB RAMMinimum 250 GB of available storageWired internet connection (Wi-Fi-only setups are not permitted)USB noise-canceling headsetUp-to-date antivirus or endpoint protection softwareAbility to support secure browser or VPN configurationsReliable power and internet connectivity are suitable for uninterrupted production workApplication Support If you experience technical issues during the application process or have specific role-related questions after reviewing the full job description, you may contact our recruitment team athrintuit@resolv.global .Please include"Seasonal Tax Support"in the subject line to help us route your query efficiently.Requirements Location & Eligibility Requirements Applicants MustBe physically located in the United StatesBe legally authorized to work in the United StatesBe 18 years of age or olderHold a High School Diploma or GED equivalentBe willing to undergo and pass the required background screeningBackground screening may include identity verification, criminal history review, and sanctions screening, in accordance with program requirements.Required Experience (Essential) Candidates must have prior experience supportingconsumer tax software such as Intuit TurboTaxor assisting customers during tax filing processes.This Experience Should IncludeGuiding customers through tax return workflows and software navigationAssisting users in locating prior-year returns, amendments, and account informationTroubleshooting basic product or technical "how-to" issues using knowledge bases or scriptsSupporting customers via inbound phone and chat channelsEscalating complex tax or technical issues appropriatelyHandling sensitive financial or personal data in secure environmentsAdditional RequirementsFluent or native-level English communication skillsStrong written and verbal customer support capabilityAbility to work multiple shift schedules, including evenings and weekendsComfortable working in a structured, performance-driven remote support environmentStrong attention to detail and ability to follow defined processes#J-18808-Ljbffr