General Manager (Subway)

Key Responsibilities: 1. Operational Management:Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothlyMonitor and maintain the cleanliness, organization, and presentation of the store according to Subway's standardsEnsure the store meets all food safety, sanitation, and health regulationsMaintain a high standard of product quality, service, and cleanlinessEnsure all equipment is maintained and in working order 2. Staff Management:Hire, train, and manage restaurant staff, including sandwich artists, cashiers, and shift leadersCreate employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hoursLead by example and foster a positive work culture, emphasizing teamwork and high standards of serviceConduct performance reviews and provide ongoing coaching, feedback, and training to staffManage conflict resolution and handle employee-related issues, including disciplinary actions when necessary 3. Customer Service:Ensure high levels of customer satisfaction by providing exceptional serviceAddress customer complaints and concerns promptly and professionally, striving to resolve issues in a timely mannerEnsure staff members follow Subway's customer service guidelines, maintaining a friendly and welcoming atmosphere 4. Financial and Budget Management:Manage the restaurant's budget, including overseeing sales, labor costs, food costs, and other expensesMonitor store performance by reviewing financial reports, identifying trends, and implementing strategies to maximize profitabilityControl costs by managing inventory, reducing waste, and maximizing operational efficiencyOversee cash handling, including deposits, and ensure accurate and timely financial transactions 5. Inventory and Supply Chain Management:Manage inventory levels to ensure the store is properly stocked with food, beverages, and suppliesOrder and receive deliveries, checking for accuracy and quality of productsMonitor inventory usage to minimize waste and ensure stock levels are maintained without overstocking 6. Marketing and Promotions:Implement local marketing strategies to increase brand awareness and attract customersWork with the franchise owner or area manager to promote Subway's national or regional marketing campaignsAssist with in-store promotions, new product launches, and customer loyalty programs 7. Compliance and Reporting:Ensure the store complies with all local health regulations, safety codes, and company policiesComplete necessary paperwork and reports, including sales reports, inventory logs, and employee recordsPerform regular audits of store operations to ensure compliance with Subway's standards and policies 8. Team Development and Leadership:Mentor and guide employees to foster professional growth and enhance performanceDevelop training plans and conduct training sessions for new and current employeesPromote an environment of respect and inclusivity among the teamEncourage employee retention through recognition, rewards, and providing opportunities for advancement Qualifications: Experience: 2-5 years of experience in restaurant or retail management, with at least 1-2 years in a supervisory or leadership role Skills: Strong leadership, communication, and interpersonal skillsAbility to manage budgets, track expenses, and analyze financial performanceExcellent customer service skills with the ability to address and resolve complaints effectivelyKnowledge of inventory management, supply ordering, and cost controlAbility to motivate, train, and develop a teamFamiliarity with point-of-sale (POS) systems and restaurant management software