Clinic Operations Coordinator

Who We AreDetroit Recovery Project, Inc. (DRP) is a Certified Community Behavioral Health Clinic (CCBHC) that provides integrated behavioral health and recovery support services for individuals experiencing mental health and substance use challenges. Through a whole-person approach to care, we help individuals build sustainable recovery and improved quality of life.Our recovery ecosystem focuses on five key areas:Health & WellnessSpiritualityEmploymentEducation & TrainingFamily & Recovery SupportAbout The OpportunityDetroit Recovery Project is seeking a Clinical Operations Coordinator to support the day-to-day operations of our Integrated Health Clinic. This position serves as the operational lead for front desk functions and patient flow while helping ensure an exceptional experience for persons served, visitors, providers, and staff.The Clinical Operations Coordinator will work closely with the VP of Integrated Health and clinic staff to support efficient clinic operations, oversee front desk workflows, assist with patient access and scheduling processes, and help maintain a welcoming, professional environment.This is an excellent opportunity for an experienced healthcare professional who enjoys balancing administrative leadership, patient service, and clinic operations.CompensationThe salary range for this position is $21.63-$22.60 per hour, based on non-discriminatory factors such as education, experience, certifications, technical skills, and overall qualifications.This is a full-time, non-exempt position and is eligible for overtime compensation in accordance with applicable laws and organizational policies.What We're Looking ForDetroit Recovery Project is seeking an organized, customer-focused professional with experience supporting outpatient healthcare operations. The ideal candidate has experience working in a medical, behavioral health, or integrated healthcare setting and can effectively coordinate front desk operations while supporting both staff and persons served.Candidates with experience using NextGen EHR and those holding CMA or CNA credentials are strongly encouraged to apply.What You'll DoCoordinate day-to-day clinic operations and front desk workflowProvide day-to-day oversight, training, and support to front desk staffAssist with onboarding, coaching, and performance feedback for front desk staff.Monitor patient scheduling, registration, check-in, and check-out processesEnsure accurate demographic, insurance, and patient information is maintained within the electronic health recordSupport patient flow and clinic efficiency initiativesAssist with resolving patient concerns and operational issuesCollaborate with providers, leadership, and support staff to ensure quality service deliveryAssist with obtaining vital signs and basic clinical support duties when qualified and within certification scopeMaintain clinic supplies and support overall office operationsAssist with chart preparation, scanning, filing, and record managementSupport compliance with HIPAA, organizational policies, and regulatory requirementsParticipate in staff meetings, trainings, and quality improvement initiativesQualificationsHigh School Diploma or GED requiredAssociate degree in Healthcare Administration, Business Administration, or a related field preferredMinimum of two (2) years of experience in a healthcare, medical office, behavioral health, or outpatient clinic settingPrevious supervisory or lead experience preferredCertified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential preferredExperience with Electronic Medical Records/Electronic Health Records requiredExperience with NextGen EHR strongly preferredStrong customer service, communication, organizational, and problem-solving skillsProficiency in Microsoft Office SuiteValid Michigan Driver's License preferredWhy Join DRP?Opportunity to support a growing Integrated Health ClinicCollaborative and supportive leadership teamFront-loaded PTOMedical, Dental, and Vision Insurance401(k) with Company MatchEmployee Assistance Program (EAP)Professional Development OpportunitiesStudent Loan Forgiveness opportunities, including PSLF and eligible HRSA programsPet InsuranceEqual Opportunity EmployerDetroit Recovery Project is an Equal Opportunity Employer and is committed to creating a diverse, inclusive, and supportive workplace for all employees and persons served.