Director of Operations - Sal's Pizza

Description Role Purpose The Director of Operations provides enterprise-level operational leadership for Sal's Pizza, ensuring consistent execution, financial discipline, and scalable systems across all company-owned locations. This role sets operational strategy, standards, and priorities while holding General Managers accountable for results. Requirements Key Responsibilities Operational Strategy & Performance Oversight Own overall operational performance across all Sal's Pizza locations. Establish annual and quarterly operational priorities tied to revenue growth, margin improvement, and guest experience. Review consolidated KPIs (sales, labor, food cost, turnover, guest satisfaction) and identify systemic risks or opportunities. Hold General Manager(s) accountable for results- not execution of daily tasks. Financial & P&L Discipline (In Partnership with Finance) Partner with Finance on labor modeling, food cost controls, and operational forecasting. Review labor strategy, staffing models, and productivity targets. Approve corrective action strategies for underperforming locations. Ensure operational decisions align with financial objectives and growth plans. Leadership & Organizational Effectiveness Directly manage and develop General Manager(s). Set clear expectations, goals, and performance standards for field leadership. Lead succession planning for operational leadership roles. Serve as a senior decision-maker on performance management, promotions, and terminations within Operations. Systems, Standards & Scalability Own operational standards, SOPs, and execution frameworks. Ensure consistency across locations without micromanaging store-level execution. Evaluate operational tools, technology, and workflows that improve efficiency and scalability. Lead rollouts of new initiatives, menus, systems, or process changes. Cross-Functional Leadership Act as the primary Operations liaison to HR, Finance, Marketing, and Training. Partner with HR on workforce planning, leadership development, and culture initiatives. Support franchise strategy alignment (without day-to-day franchise management). Competetive Salary + Performance Bonus Full Benefits and PTO