Technical Support Representative (Remote)

Employer Industry: Customer Service and Technical SupportWhy Consider This Job Opportunity Base salary of $19.50/hr, plus performance-based incentives Opportunity for career advancement with a focus on personal development and mentorship programs Work-from-home convenience with a supportive remote work environment Access to health and wellness programs, including medical, dental, and vision insurance DailyPay enrollment option to access pay early Engaging company culture with celebrations and networking opportunities related to diversity and inclusionWhat To Expect (Job Responsibilities) Serve as the friendly voice of the client, providing world-class customer service and technical support Handle inbound customer support calls and resolve technical issues related to hardware and software Track, document, and retrieve information in databases for effective issue resolution Maintain knowledge of client products and services, such as smartphones and computers Utilize strong problem-solving skills to assist customers in a timely mannerWhat Is Required (Qualifications) Minimum of 1 year of customer service experience High school diploma or GED Strong focus on building customer relationships and explaining technology Ability to work in a quiet, distraction-free environment Proficient in fast-paced multitasking with strong problem-solving skillsHow To Stand Out (Preferred Qualifications) Familiarity with iOS and/or MacOS or comparable technology Strong computer navigation skills and PC knowledge Eagerness to learn new technologies and adapt to changing schedules#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.