Program Operations & Care Coordinator

Exceller Support SolutionsMaine (Hybrid/Flexible)Full-Time / Non-Exempt$21–$25+ per hour (based on experience) + Flexible Work StructurePosition OverviewExceller Support Solutions is seeking a highly organized and decisive Program Operations & Care Coordinator to serve as a key operational leader and strategic partner to the CEO. This role is responsible for overseeing the operational performance, clinical compliance, and staffing integrity of our Section 19 program. The coordinator manages the full member-to-service lifecycle, ensuring services are delivered efficiently, in full regulatory compliance, and with a strong commitment to person-centered care. You will act as the central point of coordination between members, staff, and external stakeholders, always ensuring both quality outcomes and audit readiness.Key ResponsibilitiesOperational Leadership & Compliance·      Develop and maintain systems for intake, scheduling, and documentation management·      Perform weekly reconciliation of authorized vs. delivered service hours·      Lead preparation for audits, internal reviews, and quality assurance processes·      Ensure alignment with MaineCare service requirements and program standardsStaffing & Field Operations·      Oversee complex staff scheduling, including emergency and backup coverage·      Supervise and evaluate Personal Support Specialists (PSS)·      Conduct routine home visits (monthly, quarterly, annually)·      Partner with HR to maintain 100% compliance with background checks and certificationsCare Coordination & Program Oversight·      Manage intake, onboarding, and service initiation for new members·      Facilitate person-centered planning and develop Plans of Care·      Serve as liaison to families, guardians, and case managers·      Ensure services promote independence, dignity, and individual choiceTechnical Compliance & Documentation·      Provide rigorous oversight of Electronic Visit Verification (EVV) system, accuracy, and quality control·      Conduct documentation audits to ensure billing and clinical integrity·      Monitor compliance with MaineCare and internal documentation standardsQualificationsEducation & Experience: Bachelor’s degree in healthcare administration, Social Work, or related fieldOR High School Diploma with 1–3 years of leadership experience in a MaineCare-funded home care settingCore Competencies·      Strong knowledge of MaineCare Benefits Manual (Section 19 preferred)·      Ability to translate service authorizations into operational schedules·      Proficiency in home care software, Excel, and state portals (e.g., Health PAS)·      Strong crisis management and rapid decision-making skills·      Ability to operate independently and lead in high-pressure situationsWhat We’re Looking For·      A systems thinker who can build structure and accountability·      A leader who ensures Schedule = Notes = Punches alignment·      Someone who thrives in compliance-driven environments·      A professional who balances operational efficiency with compassionate careWhy Join Exceller Support Solutions?· Join, stay, and grow with a team that values your work and supports your growth!· Flexible Scheduling: We work with you to find shifts that fit your life. Shifts may range from 2 to 40 hours per week· Competitive Pay: $21.50 – $25.00+/hr (based on experience). Pay increases based on performance, reliability, and additional certifications· Local Impact: Serve clients in the Bangor, Lewiston, and Auburn areas, or any other area near you.·      Professional Growth: Opportunities for advancement and pathways to further certifications (CNA, CRMA) and career development and college support.·      Support: Supportive supervision, 24/7 office support, and ongoing supervisionHow to ApplyReady to start a rewarding career?·      Apply online: www.excellerllc.com·      Call/Text: 443-883-2264·      Find us on Indeed: Exceller Support SolutionsThis position operates within the framework of MaineCare regulations and requires strict adherence to state and federal healthcare compliance standards.Exceller Support SolutionsManagement