Customer Success Manager

Customer Success Manager / Account Manager - Advertising/Marketing TechnologySurfside is a technology company powering the infrastructure, APIs, and software that businesses need to quickly build custom ad platforms for personalized commerce, sponsored ads and full funnel media campaigns. We help retailers unlock new value to personalize, grow, and monetize their customer experiences by enabling brands and advertisers an entirely new performance channel to reach high-intent consumers when and where they purchase.The Opportunity:At Surfside, the work environment is collaborative, fast-paced and team-driven. We are currently seeking a Customer Success Manager to focus on client relationships, analyze and optimize campaign performance, strategically manage and upsell key accounts, and lead complex processes and organizational workflows in our Operations department. We're looking for a highly motivated and experienced individual, who is ready to roll up their sleeves, think outside the box, and help contribute and scale our account management, sales and measurement efforts across the US.This role is core to maintaining existing accounts and assisting with campaign implementation and reporting. You will work closely with sales, clients, ad ops and engineering to help support our rapid client and revenue growth. Your core focus will be on acting as the main point of contact between ad operations and clientele with your product expertise and real-time knowledge on live campaigns within the Surfside platform to ensure revenue growth and platform adoption. You will be responsible for developing reporting materials, optimization reports and business reviews that exhibit and inform our clients how to best utilize the Surfside technology to meet and exceed their KPIs. The ideal candidate works well in groups, is a creative thinker, organized, and committed to excellence in customer service.Essential Duties & Responsibilities:Lead, manage, and proactively grow relationships with key clients and agency partnersDive deep into campaign performance data; guide KPI driven measurement strategies, identify performance trends, optimize campaigns to achieve results, and provide recommendations for upsell opportunitiesIncrease adoption and engagement of Surfside's self-service platform providing ongoing technical support and real time analysisProactively develop best-in-class case studies that deliver a constantly evolving test-and-learn agenda across the categoryAbility to understand data and trends to “tell a story” to a client through reportable insights, case studies, and optimization recommendationsRecognize upsell opportunities; lead and influence clients to invest when opportunities ariseSupport Sales throughout campaign process by being active participant on client meetings for reporting updates, business reviews and campaign performanceDevelop a strong understanding of Surfside's value proposition and become an expert in our product offering (current and future)Requirements:3+ years experience in digital advertising, specifically programmatic advertising, focused on account management, customer success, reporting and client services1+ years of experience working with advertisers focused on offsite and onsite retail media campaignsBachelor's degree or equivalent experienceStrong organizational, presentation project management, and communication skillsAdvanced Excel and PowerPoint skills, as well as experience with analyzing datasets and delivering actionable insightsIncredibly data driven, with deep understanding of advertising performance metricsPassion for technology, media measurement, programmatic advertising and consumer insightsExperience hands on keyboard with DSPs is preferredSelf driven and motivated; ability to handle multiple projects at onceWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.