Manager, Arbitration

Manager, Arbitration Company: Cox Automotive - USA Job Family Group: Vehicle Operations Management Level: Manager - People Leader Flexible Work Option: No remote option; must work at a specified Cox location Travel % Yes, 25% of the time Work Shift: Day Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Site Locations: Statesville, NC, and Kenly, NC The Arbitration Manager oversees day-to-day operations of an Arbitration team, providing leadership and coaching to individual contributors. This role manages case resolutions and escalations, ensures compliance with Manheim Marketplace policies and National Auto Auction Association (NAAA) guidelines, and drives operational efficiency. The role oversees a $5+ billion claims portfolio. Primary Duties and Responsibilities Provide leadership to Arbitrator I, II, and Senior Arbitrators Conduct coaching sessions to improve performance and conflict resolution Manage escalated arbitration cases Monitor performance metrics including resolution time, quality, and satisfaction Oversee arbitration workflow from intake to resolution Approve financial adjustments up to $2,500 Ensure compliance with NAAA and auction policies Support onboarding and development of arbitrators Foster client service excellence Communicate with leadership and key stakeholders Required Experience and Skills Bachelor's degree in Business, Automotive Services, or related field (preferred) 6+ years of experience in arbitration, claims management, or a related role within the automotive auction industry. No Degree, 11 years of relevant work history. At least 1 year of proven leadership experience, preferably managing non-exempt employees in an operational setting. An equivalent combination of education and experience is acceptable. Strong knowledge of NAAA policies and auction arbitration processes. Excellent conflict resolution, negotiation, and client service skills. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving skills with a focus on operational efficiency. Preferred Skills Workforce management tools Digital transaction dispute resolution KPI and quality metric experience Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.