Enterprise Program Manager
Enterprise Program Manager We are looking for a strategic and highly experienced Enterprise Program Manager to champion our continued growth. In this role, you will be responsible for leading, overseeing, and ensuring the successful delivery of complex, multi-cloud Salesforce implementations at a massive, multi-million dollar enterprise scale. As a senior leader within the delivery team, you will align large-scale implementation strategies with our clients' core business objectives, ensuring seamless adoption of Salesforce solutions across diverse, cross-functional departments. You will handle end-to-end governance—including comprehensive project planning, strategic resource allocation, high-level stakeholder management, risk mitigation, and strict financial/scope management.
Role Responsibilities
Strategic Client & Stakeholder Management:
Executive Partnership: Partner directly with Coastal Leadership to manage critical client relationships with Key Stakeholders and Steering Committee Members.
Relationship Ownership: Serve as the primary relationship owner for assigned enterprise clients and programs.
Operating Models: Establish and maintain robust engagement and operating models tailored to various stakeholder groups.
Account Growth: Provide strategic direction to expand Coastal Cloud's footprint across 1–2 key clients or programs.
Executive Reporting: Provide high-impact project and program updates to diverse stakeholders across multiple executive forums.
Enterprise Program Delivery & Governance:
Multi-Cloud Ecosystems: Lead multiple complex workstreams concurrently in a multi-cloud environment.
Delivery Planning: Establish comprehensive project delivery plans, tracking progress, critical paths, and key milestones.
Cross-Project Dependencies: Proactively manage cross-project dependencies and represent your programs in various corporate cross-project forums.
Risk & Issue Mitigation: Proactively identify, track, and mitigate critical risks and issues impacting large-scale project delivery.
Financial & Metric Accountability: Drive strict forecast accuracy, maintain optimal program profitability, and manage key performance metrics to guide programs to successful completion.
Contractual Support: Collaborate closely with Engagement Managers and Directors to identify escalation points, address project hurdles, and assist in developing scopes of work (SOWs) or other contract-related documentation.
Team Leadership & Delivery Excellence:
Team Management: Direct and lead internal and client teams across the program, managing a headcount of 10+ team members, including other Project Managers.
Mentorship: Provide real-time mentorship, guidance, and professional development to program team members and Project Managers.
Agile Methodology: Guide delivery teams with estimation techniques, sprint planning, and performance tracking.
Process Accountability: Hold project teams strictly accountable for adhering to company and Software Development Life Cycle (SDLC) procedures, methodologies, and tools.
Experience/Skills Required:
- Enterprise Leadership: 3+ years of experience working specifically as a Program Manager or within an enterprise project environment leading large-scale technology implementations.
- PMO Background: 10+ years of dedicated Project Management Office (PMO) experience.
- Consulting Expertise: 5+ years of experience within a professional consulting environment.
- Financial Scope: Proven competence managing large-scale programs budgeted at $2M+ annually.
- Salesforce Expertise: Hands-on experience overseeing Salesforce project implementations.
- Team Scale: Documented experience managing teams of 10+ members, including sub-project managers.
- Technical Literacy: Strong technical background encompassing software development, testing, automation, DevOps, CI/CD, and Quality Control processes.
- Strategic Leadership: Proficient in maintaining critical executive client relationships, driving key strategic decisions, and providing thoughtful leadership.
- Tools Proficiencies: Expertise in using modern project management and collaboration tools such as Smartsheets, Lucidcharts, Google Apps, and MS Office, with the agility to quickly onboard onto new systems.
- Problem Solving: Excellent troubleshooting, risk management, and collaborative problem-solving skills.
- Communication: Exceptional written and verbal communication skills.
- Must have full-time, permanent US work authorization.
- Willingness to travel up to 50% to client sites as required
- Why Coastal, and what we offer:
- Flexible working hours with an emphasis on a life-work balance
- Remote flexible work; plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company