Strategic Account Manager (East)

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.Job DescriptionThe Strategic Account Manager is the principal representative of RRD responsible for understanding and representing the products, services, and solutions it provides to clients. A Strategic Account Manager is responsible for maintaining relationships and promoting sales in creative and effective ways through aconsultative process with clients. The position requires product knowledge, an understanding of industry trends,and ability to develop strategic plans with a high level of planning and foresight to maximize sales and revenuefrom existing clients as well as new clients and prospects.Key Responsibilities:Maintain and grow customer accounts optimizing revenue opportunities: 75%Act as a trusted business partner, build meaningful value-add relationshipsBuild successful relationships with senior level clients and decision makersEnsure tactical and flawless implementation of programsPoint of client contact for problem solvingDevelop and cultivate new business opportunities with the clientDevelop strategic advertising ideas / programsParticipate in account strategy sessions. Client interaction includes:Engage with decision makersLead with client solutions, understanding their end goal, provide integrated product solutionsUsing data, research and insights to maintain and grow revenue opportunitiesUnderstanding of how Customers’ consumer marketing, advertising and trade/sales dollars arebeing spent to include: Competing for and securing every order or reporting it as competitiveactivity; create cross-selling and up-selling opportunities. Sell product mix (integrated solutions) as appropriate to ensure successful campaignsEngage internal sales product experts and support teams, to sell an omni-channel solutionResearch, tailor and teach commercial insights to clientsObtain and understand Customers’ marketing and advertising requirements and objectivesCreate demand for all RRD Products, Services and SolutionsNegotiate contracts; engaging internal resources as neededExceed revenue goals and be proactive in driving revenue 10%Create a compelling story/vision for the customer challenging their marketing strategyPropose omni-channel solutions that will fulfill the clients goalsEngage internal experts to provide expertise on products as neededAcquire and sell to close accounts with varying complexity levelsProvide accurate and timely reports and forecasting as required by the Company. 15% QualificationsEducation & KnowledgeBachelor’s degree preferably in the fields of Business, Marketing, or Communications; or equivalentcombination of education and experienceWorking knowledge of Microsoft OfficeExperience / Skills and Competencies:5+ years of successful (proven) outside sales and/or account management experience. 5+ years experience in developing and maintaining successful client relationshipsMedia experience is highly preferredUse of data and insights as a solution selling tool. Ability to determine and resolve issues and implications. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Ability to educate and influence stakeholders/audiences resulting in closed/won business. Excellent written and oral communication skills. Ability to manage multiple clients while seeking organic growth opportunities. Proficiency in Microsoft Office and CRM software, with aptitude to learn systemCommunication & Contacts (Internal/External):Communication with clients and internal co-workers – all levels of management, business leadership,customers, suppliers and other internal/external entities as requiredDecision Making Scope:Ability to make out-of-box recommendations to clients and areas that support sales (ie: targeting,marketing and pricing)Requires broad conceptual judgment and ability to deal with complex factorsOther:Travel required. Perform additional responsibilities as assignedAdditional InformationThis role is salary plus incentive program eligible and the current RRD salary range is $50,000 to$150,000 per year. The salary range may be adjusted based on the applicable geographic location of thehired employee, and the range may change in the future. At RRD, it is not typical for an individual to behired at or near the top of the range for their role and compensation decisions may vary based upon, butnot limited to education, skills, experience, proficiency, performance, shift and location. RRD’s benefitofferings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) withcompany match, life insurance and other voluntary supplemental insurance coverages, plus parentalleave, adoption assistance, tuition assistance and employer/partner discounts...All your information will be kept confidential according to EEO guidelines.All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.RRD is an Equal Opportunity Employer, including disability/veterans