Test NICE InContact solutions QA

Position: Test NICE InContact solutions QALocation: Fort Mill, SCJob Mode: ContractJob Description:Core ResponsibilitiesTest NICE InContact solutions including IVR ACD Campaigns Teams and Routing strategiesTest the automated call center workflows including writing call flows prompts and scriptsEnsure adherence to SDLC processes for all testing and deployment activitiesIntegration Automation Test APIs middleware and ETL jobs for system integrationsTest System Health Performance Technical Expertise RequiredCloud Infrastructure Amazon Web Services AWS Strong experience including exposure to Generative LLM technologiesNetworking concepts and protocols such as WebRTC for voice and videoContact Center Technologies NICE InContact platform IVR ACD Skills Campaigns and Workforce ManagementNexidia Speech Analytics Implementation and optimizationWorkforce Management WFM Scheduling forecasting and intraday adjustmentsQuality Management Familiarity with tools like Quality CentralAI NLU Natural Language Understanding NLU Specifically OpheliaConversational AI and ASR tuning for improved customer experienceCRM Omnichannel Integration with Salesforce and DynamicsDevelopment of Click to Call and Chat channels ensuring omnichannel experience