IT & Business Systems Manager

Build the Systems That Power a High-Growth Amazon Business Role: IT & Business Systems Manager Location: San Diego, CA 92101 (Onsite at Symphony Towers) Compensation Range: $125,000-$165,000 DOE Classification: Exempt, Full-Time At Luminize, we help brands win - and we build the systems that make winning scalable. As one of the top 5 Amazon sellers in the U.S., our growth depends on secure, well-designed, and frictionless business systems. We’re looking for an IT & Business Systems Manager to own our internal technology stack end-to-end. This role is about systems architecture, access, automation, and enablement. If you’re someone who sees messy permissions, manual workflows, and underused tools as opportunities to build something better, this role is for you. What You’ll Be Doing Own and optimize our core business systems Serve as primary administrator for platforms across Operations, Sales, and internal teams Govern system configuration, integrations, permissions, and technical health Act as the internal “super user,” driving adoption of underutilized features Identity, access, and security leadership Own Joiners / Movers / Leavers processes end-to-end Enforce least-privilege access and perform regular permission audits Manage licenses, keys, and SaaS subscriptions with security and cost in mind Systems enablement & automation Identify and automate manual workflows to reduce operational friction Leverage AI and automation tools to improve troubleshooting, documentation, and efficiency Translate business needs into scalable technical solutions Vendor & MSP partnership Serve as the technical point of contact with our external IT MSP Escalate issues, manage support workflows, and ensure service quality Personally administer Google Workspace and other core systems (not fully outsourced) ✅ What You Bring 5+ years of experience in IT operations, systems administration, or business systems roles Hands-on experience managing SaaS platforms, IAM, and system security best practices Strong experience with Google Workspace and cloud-based business tools An operations-first mindset with a passion for automation and process improvement Comfort owning systems end-to-end rather than deferring to help desk workflows Experience managing vendors and technical escalations High attention to detail (clean permissions, naming conventions, documentation) Ability to translate technical decisions into clear business outcomes Bachelor’s degree in Information Systems, Computer Science, Business Systems, or equivalent experience preferred. You’ll Be Based in Symphony Towers One of San Diego’s premier office spaces, offering: Stunning views of the city and coastline Free access to the building gym Discounts at restaurants and cafes in the tower Secure bike storage and 24/7 paid parking in a nearby downtown structure Walkable access to downtown’s best food, coffee, and culture Our office includes: Ergonomic standing desks and modern workstations A fully stocked snack bar, espresso machine, and cold drinks Collaborative spaces designed for focused, high-impact work Benefits & Perks Our people are our #1 priority. Benefits include: Multiple medical plan options through Anthem Blue Cross Dental & vision insurance (including orthodontia and annual exams) Pet benefit program with discounts on care and services Paid vacation (accruing up to 120+ hours/year with rollover and cap) Paid holidays annually Coverage for spouses/domestic partners and dependents under 26 Benefits start the first of the month following hire Compensation Transparency We’ve listed a salary range of $125,000–$165,000/year to reflect different levels of experience, ownership depth, and systems leadership. Final compensation is based on how your skills and experience align with the role, and we’re always open and transparent throughout the process. Growth at Luminize We invest heavily in our people. You’ll have: Clear career paths and leveling guidelines Regular 1:1s, performance reviews, and mentorship Cross-functional exposure across operations, sales, data, brand, and software teams Learning resources including Udemy and role-specific training A culture that rewards ownership, curiosity, and continuous improvement Many of our leaders started as individual contributors. We promote from within whenever possible, because the best future leaders are often already here. About Luminize Luminize is a full-service Amazon growth partner helping brands scale in competitive marketplaces. We combine strategy, technology, and execution to deliver real results across CPG, health, wellness, beauty, and beyond. We’re not a typical agency, and we don’t want to be. We value transparency, ownership, and building systems that let great people do their best work. Apply now and help build the systems that power our growth! bjSnmOJmnC