Forward Deployed Engineer Secure Services Edge (Remote)

Overview In this fully remote, customer-facing role you will be the technical liaison for Cisco SSE with strategic enterprise accounts. You will influence product direction, resolve complex deployment challenges, and ensure secure, scalable zero-trust integrations. You work across regions with distributed engineering teams and travel to customer sites as needed. You will shape deployment best practices and runbooks while translating customer needs into product improvements. This is an impact-focused, global role at the intersection of engineering and security. Compensation / Benefitsmedical, dental and vision insurance401(k) with company matchingpaid parental leavevacation and sick timepaid holidays and floating holidayrestricted stock units (RSUs) ResponsibilitiesLead the technical relationship on named large/strategic SSE accounts, handling end-to-end critical issuesImprove deployment and rollout planning to drive proactive account health and policy consistencyCreate clear escalations for engineering with timeline, impact, repros, logs, and redacted configs; translate outcomes back to customersProvide concrete requirements to product/engineering roadmaps from recurring customer patternsDevelop CX-driven runbooks and documentation from lessons learned for future SSE deploymentsApply AI-assisted log analysis with sound judgment; avoid unverified conclusionsDevelop diagnostics, health checks, automations, and lab repro scripts using Bash/Python Key requirementsBachelor's degree in Computer Science, Computer Engineering, Information Technology, or related technical field with 10+ years in networking, security, or cloud infrastructure; or Master's with 7+ years7+ years in networking/security with direct customer ownershipStrong DNS, routing, IPsec, TLS, SAML, SWG/Web Proxy, and cloud networking experienceExperience across zero trust access, VPN, web inspection in the cloud, CASB, DLP, and firewall policy5+ years of experience with identity and SSO integrations (SAML/OIDC, SCIM) in enterprise deploymentsCustomer-facing communicationAbility to influence stakeholdersCross-functional collaborationDNS, routing, IPsec, TLS, SAML, SWG/Web Proxy, cloud networkingZero trust, VPN, web inspection in the cloud, CASB, DLP, firewall policyIdentity and SSO integrations (SAML/OIDC, SCIM)