Implementation Lead, Client Success

Location: Irvine, CA

Reports to: Head of Client SuccessFLSA Status:

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways.

Our people: -first culture means you'll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins. Join us and help shape a better, brighter future for patient access.

Job Summary: Lead end-to-end implementations for new client programs from pre-kickoff planning through golive and hyper care, owning timelines, risk management, technical readiness, and stakeholder alignment. Orchestrate cross functional work across Product/Engineering, Operations, Analytics, and Client Success to ensure a clean transition into steady state with measurable time-to-value and adoption.

Responsibilities: Client Implementation & Onboarding Lead end-to-end client implementation projects from kickoff through go-live. Develop customized implementation plans based on client requirements, business processes, and success metrics. Facilitate discovery sessions to understand client needs, technical environments, and integration requirements. Guide clients through configuration, data migration, testing, and user training. Project Management Build and maintain detailed project schedules, timelines, and documentation. Coordinate cross-functional resources (engineering, product, and operations) to meet project deliverables. Monitor risks, dependencies, and roadblocks; escalate and mitigate as needed. Communicate clearly and proactively regarding project status, goals, and next steps. Technical & Data Readiness Translate business rules into data requirements (file layouts, API specs, mappings); coordinate ETL configuration with Engineering and vendors; validate entuned data flows. Client Partnership & Communication Serve as the primary point of contact during the implementation phase. Maintain strong communication channels with clients and internal teams to ensure alignment. Ensure a smooth handoff to Client Success Managers after implementation completion. Process Improvement Identify opportunities to enhance implementation workflows, tools, and best practices. Develop playbooks, documentation, and templates to drive consistency and scalability. Collaborate with product teams to provide client feedback on product improvements.