Remote Payment Services Representative

1. About Our Client:Reliable Forklift Sales operates in the machinery and equipment distribution industry, focusing on forklifts and material handling products. The organization serves a wide range of industries across North America, addressing the challenge of providing reliable sales, rentals, and service of essential equipment. It maintains a reputation for strong customer support and a broad equipment portfolio.2. About the Opportunity:The Remote Payment Services Representative role is responsible for managing customer payments and billing inquiries remotely within the United States. This position ensures accurate financial record-keeping and effective communication with clients to facilitate a smooth payment process. The role contributes to maintaining customer satisfaction and supports financial operations by resolving payment discrepancies and collaborating with other departments. 3. Responsibilities:• Communicate proactively with customers about account status, payments, and outstanding balances.• Respond to billing and payment enquiries via phone and email promptly and professionally.• Accurately record and reconcile customer payments in financial systems.• Investigate and resolve payment discrepancies and disputes focusing on customer satisfaction.• Maintain and update customer account information to ensure accuracy.• Prepare and distribute invoices and financial statements as needed.• Collaborate with sales and service teams to ensure billing accuracy and resolve account issues.• Comply with company policies and financial regulations.4. Requirements:• Experience in accounts receivable, collections, or customer-facing financial services roles.• Strong verbal and written communication skills with a professional demeanor.• Excellent organizational skills and attention to detail.• Proficiency in MS Office, especially Excel, and ability to learn new software.• Ability to work independently and manage time effectively in a remote setting.• Strong problem-solving skills for handling challenging situations calmly.• Experience with CRM or accounting software is preferred. 5. Pay Range and Compensation Package:• $17 to $23 USD per hour, based on experience.6. Benefits & Perks:• Competitive hourly wage with a comprehensive benefits package.• Fully remote work arrangement.• Opportunities for professional development and career growth.• Supportive and collaborative team environment.Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.