DSI Inside Sales Representative - Millersville, MD

Drillers Service is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor (no homeowners). We are known in our local markets as having quality service, long-term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly traded company on the NASDAQ stock market under the symbol FELE.Join the Drillers Service team where you are valued, treated well, and part of a respected, winning organization!General Description Of PositionResponsible for implementing sales initiatives and strategies for an assigned group of customers or market category. Knowledge in sizing large vertical turbines. Drives demand for company products and services by providing broad support to customers that includes professional level assistance with purchases, information and training on product offerings and functionality.Essential Duties And ResponsibilitiesProvides professional level support to customers on product information related to functionality, performance and priceCollects information and feedback from the customer related to requirements, concerns and/or complaintsAs applicable, manages the order process in a professional mannerRecommends product and service that effectively meet customer needsAssists customers and other sales professionals with pricing requestsProvides accurate information for documenting customer ordersApplies advanced level product knowledge to assist customersAccurately processes payments for purchasesProcesses returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as neededGreets incoming customers in a professional and timely mannerAnswers incoming sales calls via telephone, written inquiries and facsimile requestsUnderstands and supports established sales policies and procedures to provide proper and effective treatment to customersPulls orders, moves inventory and receives orders from vendors; including loading and off-loading inventoryHot Shots orders to customers, in company vehicle, to insure customer service levels are consistently achievedMaintains a neat and orderly work areaPosition will transition into a Territory Sales position in the futurePerforms other related duties as neededPosition QualificationsSkills and Abilities:Strong interpersonal skillsAbility to influence through knowledge and expertiseAbility to learn and understand product functionality, customer needs and product offeringsAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsAbility to compute rate, ratio, percent and can interpret bar graphsMaintains confidentiality and uses discretion with business informationReads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manualsAbility to read and comprehend moderately complex instructions, correspondence, and memosAbility to write moderately complex correspondenceAbility to effectively present information and responds to questions in one-on-one and small group situations to customers, clients, and other employees of the organization Inside Sales-Headwater Created 6/1/17Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsAbility to deal with problems involving a few concrete variables in standardized situationsPlans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operationFrequently makes decisions of minor importance, which may affect the work operations of other employees and/or clientele to a moderate degreeCompletes some moderately repetitive tasksUses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.)Acceptable MVR per Automobile Insurer guidelines; must be able to meet this requirement during annual insurance reviewPhysical ActivitiesWhile performing the functions of this jobthe employee is regularly required to sit and to talk or hearFrequently required to use hands to finger, handle, or feel and to reach with hands and armsOccasionally required to stand or walk and to climb or balanceSpecific vision abilities required by this job include close visionThe employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectationsJob Type: Full-timePay: $60,000.00 per yearFind more on Indeed or contact Cody Shell for more information.https://www.indeed.com/job/inside-sales-representative-b4dd30c15126529cc.shell@dsidsi.com