Client Tech
ARCHIVED
We can't find an active application page for this role right now. It may reopen or be listed elsewhere. Use Next Steps to search for an active apply link and similar live jobs.
Primary Job Title: Client Technician
Location:
Augusta, MEOnsite Flexibility: Hybrid remotely except every other Wednesday required onsite in Augusta, ME. Only candidates within one hour radius of Augusta will be considered. Contract Details:
Position Type: Contract
Pay Rate: $28.00 $28.01 / Hour (USD)
Shift / Schedule:
Training Schedule: 8:00 AM to 5:00 PM (hour lunch breaks) for the first 3 to 5 weeks. During training, work remotely except every other Wednesday when required to report onsite. Regular Work Schedule: 2nd Shift 3:00 PM 12:00 AM (hour lunch breaks), Sundays, Mondays, Wednesdays, Fridays, and Saturdays. Tuesdays and Thursdays off. Will work nights, weekends, and holidays with potential for schedule adjustments based on department needs.
Work Authorization:
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Job Summary:
The Specialist is knowledgeable on the usage and support of a collection of personal computer platforms (a range of laptops and desktops, both Windows and Mac) or technical architectures, and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will install and configure system hardware, software, printers and verify network connectivity. The individual shall perform advanced troubleshooting and vendor technical liaison functions. The individual shall design and implement trouble shooting and correction plans, develop and coordinate user training programs and documenting all processes and procedures. The Specialists are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.
Key Responsibilities:
- Monitor IBM mainframe, Harris Radio towers, Network Nodes, CSN, CAWA, and the Teams email inbox watching for updates to the CSN & Assyst home page
- Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment
- Make recommendations on functional and technical improvements to the environment
- Participate in performance and volume analysis and design
- Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application
- Provide accurate and complete answers to general use and environment questions in a timely manner
- Serve as the point of contact for technology support and services
- Serve as the point of integration between the business functions of the department and the technology requirements of the department
- Provide desktop computer support remotely
- Serve as a point of contact for communication and coordination of service outages
- Attend and participate in bi-weekly team and problem review meetings
- Manage the retirement and disposal of obsolete or broken computer equipment
- Coordinate the procurement and installation of new computer hardware and software
- Coordinate virus protection software programs within departments
- Understand the installation of software patches and upgrades
- Provide input to training and/or documentation materials regarding latest technical and functional design changes
- Ensure that all work is documented for future reference
- Follow quality standards
- Ensure effective and reliable backups are being performed
- Proactively address customer needs
- Communicate accurate and useful status updates
- Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions
- Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment
- Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties
- Develop and conduct various training and instruction for system users
- Identify utilization patterns and their effect on operation/system availability and performance expectations
- Ability to work in a team environment
- Strong communication skills; both written and spoken
Required Skills:
- 1 3 years of desktop support experience
- Experience using ticketing systems
- Strong customer service skills
- Strong documentation experience
Benefits: Medical, Vision, and Dental Insurance Plans 401k Retirement Fund
About the Client:
Augusta, ME-based company with 12,000 employees and $12 billion in sales. Provides justice, transportation, education, economic development, business regulation, and cultural enrichment services. Rated a four-star employer on Glassdoor and Indeed. About GTT:GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.
Job Number: 26-04745#gttic #LI-GTT #LI-Hybrid