Senior Director of Operations

Senior Director of OperationsCircadia HealthWhy This Role ExistsCircadia is scaling from ~$20M ARR toward $100M+ ARR across Skilled Nursing Facilities nationwide.To do this, we need a revenue-minded operator with full P&L accountability—someone who can turn growth targets into operational reality. This leader will own SNF revenue performance end-to-end: clinical operations, deployment velocity, margin optimization, workforce planning, RCM alignment, expansion strategy, and enterprise customer success. This is not a back-office operations role. This is a scale-the-business role.What You'll DoOwn the SNF P&LHold full accountability for revenue growth, contribution margin, labor efficiency, deployment velocity, and customer retention across the Skilled Nursing vertical.Scale Revenue from $20M ? $100M ARRTranslate strategic growth goals into quarterly operating plans. Drive expansion within existing accounts and execute new-market launches with precision.Drive Margin ExpansionOptimize staffing models, deployment workflows, clinical productivity, and cost structure to improve gross margin while preserving clinical quality.Operationalize GrowthBuild repeatable playbooks for onboarding new SNF facilities, accelerating time-to-live, and increasing Average Daily Census (ADC) per site.Partner Cross-FunctionallyWork closely with Sales, Clinical Ops, Product, Finance, and RCM to ensure seamless execution from contract signature to full revenue realization.Elevate Customer OutcomesEnsure measurable ROI for SNF partners—reducing rehospitalizations, improving care coordination, and driving operational efficiency.Build & Lead High-Performance TeamsRecruit, mentor, and scale regional operators and field leaders. Develop performance dashboards, accountability rhythms, and succession pipelines.Drive Data-Backed DecisionsOwn KPI dashboards across ARR, deployment time, ADC growth, readmission reduction, labor ratios, and retention. Turn insights into decisive action.Standardize & SystematizeDevelop SOPs, staffing frameworks, implementation models, and operational scorecards that allow us to scale nationally without chaos.Be the Executive Operator in the FieldTravel to SNF markets, meet executive partners, unblock operational issues, and represent Circadia at the highest levels.What "Great" Looks Like (Example Profile)Oversaw $100M+ in multi-state healthcare revenue with full P&L ownershipLed 300–500+ person teams including clinicians and operatorsImproved revenue per site by expanding service lines and increasing utilizationReduced labor costs 5–10% through standardized staffing modelsBuilt enterprise partnerships with major health systems or post-acute operatorsExecuted multi-site rollouts and M&A integrationsImplemented AI or technology-enabled workflow improvements at scaleReduced leadership turnover and built strong internal promotion pipelinesMust-Have Qualifications8–15+ years in healthcare operations with direct P&L ownershipProven experience managing $50M+ business lines with multi-site scaleDeep familiarity with Skilled Nursing Facility operations and reimbursement dynamicsStrong financial fluency: margin management, forecasting, budgeting, ROI modelingDemonstrated ability to scale revenue 3–5x within a business unitExperience leading large, cross-functional teams across multiple statesComfort operating in high-growth, ambiguous environmentsWilling to travel nationally (~25–40%)Nice-to-HavesExperience in value-based care or risk-bearing modelsBackground in post-acute technology, RPM, or AI-enabled servicesExperience integrating acquisitions or launching new geographic marketsMBA or advanced business trainingYou'll Thrive Here If...You think in revenue, margin, and velocityYou are allergic to inefficiencyYou can zoom out strategically and zoom in operationallyYou bring intensity, accountability, and calm execution under pressureYou care deeply about scaling impact in senior careCompensation & Equity$250,000 - $350,000 + bonus + meaningful employee stock optionsBenefits100% company-paid medical, dental, and vision401(k) with matchGenerous PTOExecutive coaching & leadership development supportCompany-paid annual retreatHybrid Los Angeles + national travel J-18808-Ljbffr