Supervisor, NOC

Maslow Media Group is seeking a Supervisor, Network Operations Center (NOC) to support our client, a global leader in live broadcast and media production services. This role is onsite in Dallas, TX.Step into the control room where live television meets cutting-edge technology. Partner with high-profile media clients as Supervisor, Network Operations Center (NOC) to join a rapidly expanding Connected Solutions team. If you thrive in high-stakes, real-time environments and want to play a critical role in delivering flawless live broadcasts then this is your moment.From entertainment, concerts, and festivals to sporting events, film, television, and premium live content, you’ll be at the center of it all. Leading a team that ensures every frame, soundbite, and caption reaches audiences without interruption.What You’ll DoAs NOC Supervisor, you’ll lead and guide technicians, manage live operations, and act as the key escalation point during critical moments.Lead, train, and mentor NOC Technicians in daily operations and live event execution Monitor and manage inbound/outbound transmission, ad insertion, and feed routing Proactively identify, troubleshoot, and escalate service-impacting issues in real time Serve as the primary point of contact for clients during live events Ensure exceptional audio, video, and caption quality by simulating the viewer experience Execute manual failovers and respond rapidly to system or signal disruptions Coordinate workflows across internal teams and external partners Oversee pre-event, live, and post-event operations with precision and accountability Document incidents, resolutions, and on-air discrepancies for reporting and review Assist in developing and refining Standard Operating Procedures (SOPs) Support IP-based signal transmission, monitoring, and troubleshooting Operate and maintain broadcast equipment across assigned areasWhat You BringYou’re calm under pressure, highly organized, and ready to lead in a fast-paced, always-on environment.2–4 years of relevant experience and a 4-year degree (or equivalent experience) Proven ability to work in live broadcast or streaming environments Strong understanding of broadcast signal flow, acquisition, and distribution Hands-on experience with routers, playout systems, ingest, and ad insertion technologies Familiarity with monitoring systems, alerting tools, and ticketing platforms Ability to read scopes and understand broadcast/streaming quality metrics Excellent communication skills with both technical and non-technical stakeholders Experience with collaboration tools (Slack, Zoom, Outlook, etc.) Strong multitasking ability and adaptability in high-pressure situations Willingness to work flexible schedules, including nights, weekends, and holidays Additional language skills (Spanish or French) are a plusWhy This Role MattersIn this role, you’re not just monitoring systems, you’re safeguarding the live viewing experience for millions. Your leadership ensures that every broadcast runs seamlessly, every issue is resolved quickly, and every client trusts your team to deliver excellence under pressure.If you’re ready to take ownership, lead with confidence, and make an impact where it counts most, apply now!What’s In It For YouAs a Full-Time employee, in this role the benefits would include but may not be limited to: Medical / Dental / Vision Insurance coverage, Paid Time Out of the Office, Paid Holidays, 401K.Salary Range: $68k-$73kAt Maslow, we are committed to equitable and market-aligned compensation practices. The salary range provided represents the good-faith compensation band we anticipate for this role at the time of posting.Individual compensation within this range will be determined based on a comprehensive evaluation of factors including, but not limited to: relevant education, professional experience, demonstrated competencies, technical expertise, certifications, scope of responsibility, geographic considerations, applicable regulatory requirements, and overall business needs.We take a holistic approach to compensation, ensuring alignment with both market benchmarks and internal equity.For assistance with applying or questions about this position, please reach out to our team at Jobs@maslowmedia.com.If this is not the perfect position for you, please join our talent pool and be one of the first to know of new opportunities as they are posted.At Maslow Media Group, we power the people behind the content. As a leading workforce solutions partner to media, production, digital, and broadcast organizations, we connect top creative and technical talent with the brands shaping today’s media landscape. For more than three decades, Maslow has operated at the intersection of storytelling and scale — delivering agile staffing, production workforce management, and strategic talent solutions that help clients execute with precision and grow with confidence. We combine deep industry expertise with operational rigor, enabling both our clients and our talent community to perform at the highest level.