In-House Dispatch Specialist

Job DescriptionIn-House Dispatch SpecialistUrgently Hiring - Dry Force is currently hiring for our in-house Dispatch Team!Dry Force is searching for individuals with a strong work ethic, an upbeat attitude and an emergency-services background to contribute to the success of a quickly growing small company. You will work with our A+ Dispatch Team and be responsible for the interactions with our customers, subcontractors, and internal staff.The perfect candidate must:Be Courteous, Professional, and Provide Excellent Customer ServiceBe driven by daily goals and have a hard-working mindsetThrive in a team atmosphereBe committed to preserving the culture of Dry ForceOur Benefits Include:Competitive pay plus bonus structureHealth Insurance (Employee coverage paid 100% by Dry Force)Life Insurance - After 90 days - ($25k Coverage paid by Employer)Short & Long-term Disability InsuranceSix (6) Paid Holidays + One (1) Floating Holiday - After ninety (90) daysPTO/Vacation - After one (1) year of service401K - After ninety (90) days of service with company match Responsibilities Include:Operate a multi-line phone in the corporate office to aid in call- taking, dispatching technicians and project managers, and other personnel supporting Dry Force services. Provide pre-arrival instructions to customers while they are awaiting a technician. Coordinate emergency work orders, relaying information to closest and most suitable technicians availableMonitor jobs in order to provide customers with feedback during callsServe as an empathetic liaison to the customer - Our clients are calling us at a very difficult time and being sympathetic AND helpful is a requirement of the position!Enter, update, and retrieve information from several applicationsAnswer or forward non-emergency requests for assistance to the appropriate personsMinimum Requirements:1+ years of experience dispatching preferred1+ years in a direct customer service, call center environment preferredComputer skills are required with the ability to learn new systems, Proficient in technology and dealing with equipment and software Must be able to pass a drug screen and have clear criminal background checkHigh School Diploma or GED Must be flexible in working any shift assigned, be able to work overtime as needed and some holidaysMust have reliable transportationSince 2003, Dry Force Corp has been preserving, protecting and restoring residential and commercial properties damaged by water and fire. As a result, Dry Force has quickly become one of the largest and most trusted names in the water damage restoration industry.Do you want to be part of a winning team with a family atmosphere? Do you live by the credo ‘work hard, play hard’? Do you want a real chance of advancement in an organization where you will be truly challenged like never before? Being a part of the Dry Force team isn’t always easy (as a matter of fact, it’s usually never easy) but it’s so rewarding to work along others that work hard and want to WIN!#INDDF