IT Support

What You’ll Do:• Provide advanced technical support for PCs, Macs, software, mobile devices, and networks.• Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events.• Act as the lead technical resource during executive meetings, broadcasts, and special events—ensuring seamless technology, speaking when needed, and coordinating all technical aspects.• Provide walk-up technical support and quick fixes at our onsite Tech Bar.• Consult with executives to understand unique work styles and recommend the best technology solutions for their needs.• Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support.• Manage projects and tasks from start to finish, ensuring successful outcomes every time.• Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support.• Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance.• Mentor junior team members and help build a culture of excellent customer service.MINIMUM EDUCATIONAL AND RELATED WORK EXPERIENCE:• Associate’s or Bachelor’s degree in IT, Computer Science, OR 3+ years of experience in desktop support and network troubleshooting for PCs and Macs.ADDITIONAL QUALIFICATIONS:• Relevant certifications such as A+, Network+, or Microsoft certifications are a plus.• In-depth knowledge of Biamp, Crestron, and Zoom Rooms is a strong plus.• Strong communication skills, with the ability to explain technical details to non-technical users, including executives.• Confidence and professionalism to “own the room” when providing meeting or event support, including speaking in front of groups.• Proven ability to see projects through from beginning to end, manage competing priorities, and work independently.• Experience supporting virtual meetings and collaboration tools (Microsoft 365, Zoom, etc.).• A high level of discretion and presence when working with senior leaders.Why You’ll Love It Here:• Be the trusted technology partner for key decision-makers.• Take the lead and “run the show” for important meetings and events.• Support employees directly through our walk-up Tech Bar for fast, friendly fixes.• Grow your skills with opportunities to support innovative projects from concept to completion.• Work on diverse challenges—no two days are the same!• Join a supportive, collaborative IT team focused on delivering outstanding service.