IT Support Technician

Job Description Technology Job Title: IT Support Technician II Duties: As an IT Support Technician II, you will be using your skills and expertise to provide computer, hardware, and software support to our employees, with specific focus on the executive team. Providing white glove service, you'll be responsible for troubleshooting hardware and software, servicing, installing, and repairing computers and associated peripherals. Additional support of conference rooms and meeting support of executive level meetings will be required. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.Physical/Mental/EmotionalRequirements: Frequently walk, sit, stand, climb stairs and steps. Frequently repeat same hand, arm, and finger motion many times to include finger and hand dexterity. Frequently requires vision abilities to include close, distance, depth perception, and telling the difference between colors. Frequently requires hearing abilities to include discerning different tones and volumes. Occasionally lifting or carrying up to 50 lbs. Working Conditions: Rarely exposed to outdoor elements (high/low temperatures, sun, rain/snow, etc.) Rarely exposed to fumes or hazardouschemicals/materials.Rarely exposed to loud noises Skills: Must-haves: • Customer/solution ownership, an overall drive for excellence. Focus on executive support, providing white glove service • Team focused with the capacity for knowledge sharing • Written and verbal communication skills with end users • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction • Ability to understand user and business needs and translate to technical solutions • Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, AI technologies, and desk side related peripherals.• Comprehensive troubleshooting skills of industry standard hardware and software products/services. Keywords: Education: Must-haves: • Associate's Degree in a related field of study with 2 or more years of relevant experience • Higher education may substitute for relevant experience • Relevant experience may be considered in lieu of required education Skills and Experience: Required Skills: CUSTOMER/SOLUTION OWNERSHIP EXECUTIVE SUPPORT WHITE GLOVE SERVICE TEAM COLLABORATION KNOWLEDGE SHARING Additional Skills: WRITTEN COMMUNICATION VERBAL COMMUNICATION CUSTOMER CARE PHILOSOPHY UNDERSTANDING USER AND BUSINESS NEEDS TECHNICAL SOLUTION TRANSLATION KNOWLEDGE OF IT TECHNICAL STANDARDS COMPUTER TROUBLESHOOTING PRINTER TROUBLESHOOTING NETWORK TECHNOLOGY TROUBLESHOOTING DRIVER TROUBLESHOOTING SOFTWARE TROUBLESHOOTING AI TECHNOLOGIES TROUBLESHOOTING PERIPHERAL TROUBLESHOOTING COMPREHENSIVE TROUBLESHOOTING OF HARDWARE COMPREHENSIVE TROUBLESHOOTING OF SOFTWARE