On-Site Service Engineer - AI Data Center

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing. Position: On-Site Service Engineer - AI Data Center Location: Barstow Texas 79719 Duration: 7 Months Job Type: Temporary Assignment Work Type: Onsite Work hours: 8-5 Mon-Fri, occasionally need to support different shift hours and on call. Job Description: Client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.Prior AI experience is not required-strong data center and server fundamentals are what matter most. What You'll Do Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtimePerform hardware maintenance including server builds, swaps, component replacements, and firmware updatesTroubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriateSupport both reactive and preventive maintenance following established proceduresCollaborate with internal teams and customers during service events to ensure clear communication and resolutionDocument work performed and contribute to shared knowledge and best practicesParticipate in on-call rotations and support extended coverage when needed What You Bring Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environmentHands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)Familiarity with Linux or similar operating systemsStrong troubleshooting and problem-solving abilitiesComfortable working independently on-site and communicating clearly with customersWillingness to learn and support emerging technologies, including AI platforms Qualifications 3-5+ years of experience in technical support, field service, or data center rolesAssociate or bachelor's degree in IT or related field (or equivalent experience)Dell or other vendor certifications are a plus, but not requiredAbility to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules TekWissen Group is an equal opportunity employer supporting workforce diversity.