Key Holder: Edgewater, MD

Job Purpose: - The Key Holder at COSTELLOS ACE is responsible for ensuring the smooth operation of the store by managing opening and closing procedures, overseeing staff during shifts, and maintaining a secure and organized environment. This role is crucial in supporting the store management team and ensuring that customers receive excellent service. Key Responsibilities: - Execute opening and closing procedures, including securing the store and ensuring all safety protocols are followed. - Assist in managing daily store operations, including sales floor activities, inventory management, and customer service. - Supervise and lead store associates during shifts, providing guidance and support to ensure efficient workflow and a positive work environment. - Handle customer inquiries and resolve any issues promptly and professionally to ensure customer satisfaction. - Support the management team in implementing store policies and procedures, ensuring compliance with company standards. - Participate in training and development activities to enhance skills and knowledge related to retail operations. - Assist in maintaining store cleanliness and organization, ensuring a welcoming atmosphere for customers. - Contribute to achieving store sales goals by actively promoting products and services to customers. Required Education: - High school diploma or equivalent. Required Experience: - Previous experience in a retail environment, preferably in a supervisory or leadership role. - Experience with cash handling and managing store operations. - Familiarity with inventory management and loss prevention strategies. Required Skills and Abilities: - Strong leadership skills with the ability to motivate and guide team members. - Excellent communication and interpersonal skills to effectively interact with customers and staff. - Ability to multitask and prioritize tasks in a fast-paced environment. - Proficiency in using point-of-sale systems and other retail software. - Strong problem-solving skills and the ability to make decisions independently. - Attention to detail and a commitment to maintaining high standards of store presentation and customer service.