Call Center Representative

Call Center Representative/Business Development Representative Fantastic, fun, fast paced, diverse culture! Apply today!The Ed Napleton Automotive Group is looking for our next Call Center Representative/Business Development Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Call Center in West Palm Beach, the BDC Representative is responsible for handling internet inquiries and phone leads (NO COLD CALLS,) to generate appointments for the dealership sales departments.Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.What We Offer:$800 per week minimum guaranteed in your first monthOpportunity to earn $35,000-$70,000 per year- hourly pay + performance-based commissions.Hybrid schedules available for tenured employeesFun, fast-paced diverse environmentVarious shifts available with many flexible scheduling optionsFamily Owned and Operated 90+ years in business!Medical, Dental, and Vision Insurance401K and additional benefitsPaid Vacation and Sick TimePaid TrainingDiscounts on products, services, and vehiclesGrowth OpportunitiesJob Responsibilities:Handle incoming and outgoing phone calls and emailsProspect follow-up calls, set appointments for service and sales, and gauge customer satisfactionAnswer customer internet inquires by both email and phoneSchedule sales appointments and reschedule no show customersContact customers based on current marketing incentivesFollow up with existing and potential customers to generate leads and close salesExplain product performance, application and benefits to prospects and describing all optional equipment available for customer purchaseFollow up in a manner that results in the customer visiting the dealershipMaintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfactionOther duties as assigned by managementJob Requirements:Excellent computer skills required.Knowledgeable to call center environment- NO COLD CALLS!Automotive experience is helpful but not required.Able to communicate persuasively with customers to set appointments.Willingness to undergo a background check in accordance with local law/regulationsBilingual a plusWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.