Lafayette-HVAC Inside/Outside Sales

Job DetailsDescriptionConnor Co., a company rich in history, currently has an available HVAC Inside/Outside Sales position in Lafayette, IN. We seek a career-minded person looking for a long-term position with a great company.Principal AccountabilitiesAbility to read blueprints/schematicsAccurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements.Answers customers’ questions about products, prices, availability, and product uses.Arrange and direct delivery of productsAssist with collection of monies owed from the customersAttend industry trade shows and product trainingConsult with clients after sales or contract signings to resolve problems and provide ongoing supportContact regular and prospective customers to demonstrate products, explain product features, and solicit orders.Ensure timely order processing and confirmation of ordersEnter orders into the Eclipse ordering system as neededEstimate or quote prices, credit or contract terms, warranties, and delivery datesFollow-up on estimates and bids submitted to customersHandle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories)Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences.Manage assigned customer orders from origination to deliveryMonitor market conditions, product innovations, and competitors’ products, pricing, and sales.Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone.Participate in monthly sales meetingsParticipate in organizations, trade shows, and conferences.Position can require after-hours phone calls from customers and occasionally opening up the shop for customers.Process warranty claimsProvide Branch Manager with reports or additional tasks as requestedProvide competitive analysis to outside sales resulting in dealer acquisitionProvide customers with product brochures or catalogsProvide information on the full range of products and programs offered by the company to the customerProvide post-sales follow-up as requiredProvide technical support, including monitoring shipping, delivery, and return status, as requiredRecommend products to customers based on customer’s needs and interestsWork with other departments to answer questions (i.e., factory, warranty, finance, etc.)Perform other duties as requestedMinimum Education/Experience RequiredHigh School Diploma required, or it's equivalentKnowledge, Skills, Abilities RequiredAbility to develop and maintain positive customer relationsAbility to learn Eclipse softwareAbility to perform assignments with minimal supervisionCritical thinker-using logic and reasoning to identify alternative solutionsMathematical reasoning- the ability to choose the right method or formulas to solve the problemMust be able to determine and prioritize workloadMust be friendly, have a positive attitude, and provide excellent customer service both on the phone and in personMust be very detail-oriented and focused for accuracyMust have strong interpersonal communication skillsMust maintain a patient and professional attitude while managing a busy workloadHVAC knowledge systems, products, and marketsRequires maturity and experience to interface with all levels of management, personnel, and customersStrong Organizational Skills RequiredWe offer a competitive salary and an outstanding benefits package, including:MedicalDentalVisionVoluntary Term LifeMedical & Dependent Care Flexible Spending accounts401kPaid Time Off (PTO)Holidays-8 paid daysBenefits covered 100% by Connor Co. for full-time employees include:$10,000 in life insuranceShort-Term DisabilityLong-Term DisabilityTo learn more about Connor Co., please visit us at www.connorco.com.Please apply on our job board: Connor Co. Career OpportunitiesDue to Covid-19, we are not accepting applications in person.No phone calls, please.At Connor Co., people make a difference!