Professional Services Training Program Manager

Summary of RoleAs the Command Alkon Professional Services Training Program Manager, you will be joining the small but mighty Command Alkon Strategic Learning Group in a role specifically designed to support the training and development of our customer facing organization. The successful PS Training Program Manager will begin this journey by building internal content and comprehensive programs for our Implementation Teams, and then move to focusing on our client facing trainers and content. You will be the learning focused business partner for the customer implementation, success, and support teams.How You’ll SucceedDesign, prepare, and deliver modules and materials, and plan annual refresher courses for all staff members.Organize training modules and curricula that honor and drive Command Alkon’s core values, is engaging, and allows learners the maximum opportunity to build usable skills.Build relationships and partner with the leadership of our customer facing teams.Evaluate employees' skills and performance to identify areas that require improvement.Ensure that new team members receive appropriate introductory training.Contribute to the instruction and presentation of training courses and assess how effectively different modes, methods, and materials are at encouraging interaction and participation.Excel at general administrative learning duties such as reporting on learning outcomes, coordinating enrollment, scheduling class times and locations and sending invitation information to all trainees.What You BringPractical understanding and demonstrated experience with adult learning – including but not limited to instructional design, flipped classroom, eLearning, and testing processes.Competent and direct level of communication – Great listener and effective written/verbal skills.Willingness and ability to understand and partner with many levels and departments in Command Alkon.Self-motivation to learn Command Alkon’s industry, products, and solutions.Openness, curiosity, wonder, and a continuous desire to learn.Confidence in your abilities and experience with the additional ability to do things not yet tried.A MacGyver spirit of “can-do with whatever resources we have.” Who You ArePlan and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.Communicates Effectively – You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.Action Oriented – You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Tech Savvy – You anticipate and adopt innovations in business-building digital and technology applications.Resourcefulness – Securing and deploying resources effectively and efficiently.Business Insight – You apply knowledge of business and the marketplace to advance the organization's goals.Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.All Company Core CompetenciesCustomer Focus: You build strong customer relationships and deliver customer-centric solutions.Cultivates Innovation: You create new and better ways for the organization to be successful.Collaborates: You build partnerships and work collaboratively with others to meet shared objectives.Instills Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.