Community Service Officer I

Community Service Officer I Police Station Language Department Police Location Police Station Position Type FT Employee Salary Date 2025.08.25 Description If you're good at what you do, you can work anywhere. If you're the BEST at what you do, come work with the Hoffman Estates Police Department! POSITION SUMMARY The position of Community Service Officer is responsible for animal related ordinances, local parking ordinances, traffic direction, property damage crashes, Police Department front desk duties and the performance of police related tasks which do not involve criminal investigations. This non-sworn position requires a working knowledge of the functions of the police department, including support divisions and outside resources. As CSO you will respond to and interact with residents, employees, business owners and others within and outside the organization in a courteous, professional and effective manner, always placing emphasis on customer service and public relations. Frequent contact with the public demands a strong dedication to customer service and serving the community. COMPENSATION 2025 Starting hourly rate of $27.3377/hour ($56,862 annually) (or in accordance with promotional guidelines) Full 2025 Salary Range: $27.3377/hour to $39.5959/hour HOURS AND SCHEDULE 40-hour work week - 10-hour shifts. Workdays will rotate, Shifts include some weekends and holidays. (Shifts are chosen annually, by seniority) Current 10-hour shifts Anticipated Schedule as of January 2026 6 a.m. - 4:30 p.m. 2 p.m. - 12:30 am 6 a.m. – 4 p.m. 4 p.m. - 2:30 a.m. 3 p.m. – 1 a.m. (includes 30 minute unpaid lunch) 8 p.m. – 6 a.m. KEY COMPETENCIES Flexibility Knowledge of the Police department (including support divisions and outside resources), Village ordinances, Illinois Animal Control Act and other state laws to perform assignments Ability to quickly observe, interpret and analyze situations Maintain composure in stressful situations, which may contain an element of danger Present a positive attitude and professional image to the public Ability to work under pressure and multi-task Clear, concise written and verbal communication. Ability to compose communications and maintain logs, using both manual method and computer Ability to quickly learn and retain geographic knowledge concerning the Village and surrounding vicinity Ability to maintain confidentiality Ability to work with domestic animals and wildlife; and learn animal and wildlife recognition, behavior and handling. Ability to lift animals in and out of vehicle, if necessary. Ability to accurately process cash and credit card payments Must be able to operate a Village vehicle in all types of weather conditions and maintain valid driver’s license EDUCATION, EXPERIENCE AND COMPUTER SKILLS High School diploma or general education degree (GED) No prior experience or training required. Parking Enforcement, Animal Control, Community Policing or similar experience a plus. Keyboarding skills required. Knowledge of Microsoft Office, LEADS, CAD and Motorola Premiere One, is a plus. FOREIGN LANGUAGE SKILLS Fluency in a foreign language is preferred. All positions require a pre-employment Village-paid background investigation, including credit and drug screen/physical. FOR MORE INFORMATION & TO Complete a Village employment application and submit with resume Internal & External candidates: www.hoffmanestates.org/employment ABOUT THE COMMUNITY The mission of the Village of Hoffman Estates is to continually improve the quality of life for our 53,000 residents and business community by providing responsive and efficient municipal services. Our location, 30 miles west of Chicago in the Golden Corridor of Interstate 90, provides excellent access to all major attractions within the Chicagoland area and the Midwest. Over 26,000 people are employed by the more than 800 businesses operating in Hoffman Estates. Recently ranked one of the best places to live in Illinois, the Village of Hoffman Estates offers high-quality schools, parks, entertainment and recreational opportunities, as well as a variety of housing options. The Village of Hoffman Estates is an Equal Opportunity Employer and complies with all applicable Federal, State and local laws regarding employment. Exempt : No Type : FT Employee Department : Police Location : 2