Microsoft Engineer

Work on support requests Develop an upgrade schedule for all managed servers. Coordinate updates and maintenance window with client contacts if need. (Exchange migrations, AD migrations, Citrix upgrades, etc) Creating accounts, security groups, and group policies in an Active Directory environment. Install line of business applications on client servers and move data from old servers/systems as needed. Assist clients with requests ranging from troubleshooting connectivity, printing, scanning, and other simple issues when accessing their cloud workspace. (Citrix and Terminal services) Assist with deploying new tenant servers and configuring them within OpenStack environment. Audit server backups and perform backup and DR testing for tenant servers on scheduled basis. Attend conference calls and go to meeting webinars with other staff members. Document procedures into an internal knowledgebase and wiki for team cross training Managing virtualized servers using VMware, vSphere, ESXi, OpenStack and Hyper-V Managing Veeam backup and replication with a full understanding of BaaS and DraaS Managing (SpamTitan and FortiMail) enterprise email gateways and should be very familiar in anti-spam, content and other spam prevention filtering techniques. Managing Microsoft Active Directory and Exchange servers. PowerShell, PowerCLI, and other automation and tool Responsible for migrations to cloud environments Required Candidate profile Must have a minimum of 5 years of strong system engineering experience in information technology with heavy specialization in Microsoft, VMware, Citrix, OpenStack and Veeam technologies. Should have minimum of 5 years of experience in providing IT technical support to global users. Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc. Experience in VDI and Terminal services. Candidate should have excellent customer handling and problem solving skills. Strong verbal and written communication (English). Microsoft MCSE or VMware VCP or OpenStack COA certification is added advantage.