Customer Service Escalation Specialist

A company is looking for a Customer Service Escalation Specialist to assist consumers with credit report inquiries and manage escalated requests. Key ResponsibilitiesRespond to consumer calls and correspondence with professionalism and empathy Process disputes and submit requests to Consumer Reporting Agencies and Data Furnishers Manage escalated consumer interactions and coordinate with Compliance and Legal Departments as neededRequired QualificationsHigh school diploma or equivalent required Minimum 1 year of customer service experience Proficient with dual-monitor setups and web-based platforms Self-motivated and able to manage multiple priorities independently Strict adherence to confidentiality protocols regarding sensitive consumer information