Implementation Associate (Entry Level)

As an Implementation Associate (Entry Level), you will report to the Activation & Integration Manager and will be a critical part of our Activation team. You will help our clients get up and running on the rater8 software platform, as well as support interfaces for current clients.What You’ll DoOwn and manage several basic activation projects simultaneously from start to finish, serving as the technical expertWork closely with the client’s IT contact(s) to scope out integrations for different Practice Management systems/Electronic Health Records, mainly manual report uploads and turn-key automated interfacesCollaborate with the client’s primary contact(s) to ensure their expectations are met with respect to their dashboard configuration and go-live timelineOversee the Tier 1 support team’s configuration of new client dashboards and participate as neededAssist the Activation and Integration Team with the (Tier 2) shared support queue. Some tasks can include troubleshooting integrations and contributing to ongoing project workWhat You’ll Bring0-2 years of experience working in a software implementation setting, healthcare integration experience preferred but not requiredBachelor's degree in a related field (Computer Science, Information Technology, etc.) or equivalent experienceKnowledge of Excel for data manipulation, experience picking up new technical concepts quickly (e.g. software integrations), SQL knowledge for database investigations and running queries is preferred but not requiredBasic to intermediate understanding of software applications, systems, and the ability to troubleshoot technical issuesAn exceptional communicator with strong interpersonal and listening skills - friendliness is a must, as you will be the first non-sales point of contact for new clientsHighly self-motivated, organized, and detail-orientedFamiliarity with Zendesk and/or other ticketing systemsA passion for delivering high-quality customer supportAble to think on your feet and be a confident problem solverAble to work independently, manage time effectively, and prioritize tasksProactive and interested in a fast-track career with tremendous opportunity for growthMust reside and be authorized to work in the U.S. without requiring sponsorship and must not currently reside in CaliforniaWhat You’ll Get100% remote, work from anywhere you have WiFiMedical, dental, and vision benefitsUnlimited PTO after 60 days of employment401(k) after six months with company matchCompetitive salaryFast track career advancement with a high growth, Great Place to Work™ certified organizationAbout Rater8rater8 revolutionizes the way medical practices improve patient service and physicians’ online reputations. With rater8, medical practices enjoy more online reviews, higher online ratings, increased patient volume, and enhanced practice profitability.rater8 is a fast-growing, high-performance healthcare IT company providing unlimited career growth and pay opportunities for its employees. We are looking for talented professionals who are excited about gaining hands-on experience with our software and clients and contributing to our company’s continued growth.rater8 is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.Powered by JazzHR1Kk3YhGfPj