Senior Technical Account Manager — Kubernetes / DevSecOps (Federal Platform)

Location: Remote (U.S.) | Washington, DC Metro Area preferredClearance: Active TS/SCI preferred (or eligible to obtain)Why This Role MattersYou’ll operate as a customer-facing technical advisor supporting a Kubernetes-based DevSecOps platform used in Department of Defense (DoD) environments.This role is focused on helping teams successfully onboard, adopt, and scale modern platform services in Kubernetes-based environments—not building the platform itself.What You’ll DoLead Customer EngagementGuide customer conversations as a technical advisor, helping teams understand platform capabilities and onboarding pathsTranslate Kubernetes, cloud, and DevSecOps concepts into clear, actionable guidance for mixed technical audiencesBuild trust quickly and operate as a reliable partner to customer stakeholdersDrive Platform AdoptionAct as the primary driver of platform adoption and correct usage across customer teams.Assess technical fit and recommend appropriate platform services (e.g., Kubernetes-based environments, CI/CD pipelines, hardened container ecosystems)Actively guide customers from initial onboarding through sustained usage and expansionIdentify and address adoption blockers, improving how teams use the platform in practiceEnable & EducateDeliver workshops, demos, and working sessions to accelerate customer understanding and usageGather user feedback and translate insights into improved adoption and experienceOperate with DisciplineTrack customer activity and technical exploration using tools such as Jira, Confluence, and CRM systemsMaintain clear documentation and follow-through across engagementsThis Role IsWhat This Role Is — and Is NotA customer-facing technical leadership roleFocused on platform adoption, enablement, and outcomesA bridge between engineering, product, and mission usersThis Role Is NotA backend engineering or build-only positionA ticket-based support roleA pure sales or quota-carrying roleA fit for candidates without prior customer-facing technical experienceWhat Success Looks Like (First 60 Days)Quickly establish credibility and operate independently in customer-facing environmentsIndependently guide onboarding and platform fit decisionsIdentify and help resolve early adoption challengesBegin influencing how customers use and expand platform servicesWhat You Bring (Capability + Credibility)We’re looking for candidates who can perform in this role and have demonstrated similar work in practice.Core CapabilitiesWorking with Kubernetes in production environments, including direct involvement in system operations, support, or platform usageExperience with DevSecOps practices and CI/CD pipelines in real-world environmentsAbility to independently lead customer-facing technical discussions and guide platform adoption decisionsProven ability to operate across engineering, product, and non-technical stakeholdersCredibility SignalsExperience independently leading customer-facing technical discussionsOperate in customer-facing technical roles with direct ownership of engagements (e.g., TAM, Solutions Architect, Sales Engineer, Field Engineer)Track record of personally driving customer outcomes (e.g., onboarding success, platform adoption, usage growth)Guide teams through real-world platform adoption or transformation efforts, including navigating technical and organizational challengesPreferred ExperienceBackground in regulated or security-focused environments (e.g., federal, DoD, financial services, healthcare, or similarly complex domains)Familiarity with Kubernetes platforms or distributions (e.g., Rancher, EKS, AKS, OpenShift)Hands-on use of cloud platforms (AWS, Azure, or GCP)Exposure to DevSecOps practices at scale, including CI/CD pipelines and secure software delivery workflowsWhy RacknerRackner is a trusted partner delivering cloud-native platforms, DevSecOps solutions, and AI/ML systems across the public sector. Our teams work on mission-critical programs where outcomes matter.We PrioritizeMeaningful technical challengesCollaborative teamsOpportunities to grow and take ownershipWhat This Role Offers YouWork directly with teams adopting modern DevSecOps platforms in real-world environmentsBuild expertise across Kubernetes, cloud, and platform ecosystemsOperate in a role that influences customer adoption and program success—not just delivery executionCollaborate with experienced engineers, architects, and mission partnersGrow into broader technical leadership or platform strategy rolesBenefits & Perks401(k) with 100% match up to 6%Comprehensive medical, dental, and vision coverageLife insurance + short- and long-term disabilityGenerous paid time offHome office and equipment supportCovered certifications and trainingCompetitive compensation and weekly pay scheduleEqual OpportunityRackner is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.