Technology Solutions Coordinator

Job SummaryMOUNTAIN BROOK BOARD OF EDUCATIONJOB DESCRIPTIONTITLE: Technology Solutions CoordinatorSPECIALTY: Help Desk Operations, Ticketing Management, and Student Information SystemsREPORTS TO: Director of TechnologyQUALIFICATIONS:• Experience with current Windows, ChromeOS, and Apple operating systems.• Experience with configurations and troubleshooting hardware such as laptops, iPads, Chromebooks, displays, and printers.• Experience providing direct technical support to teachers, employees, and parents to support student success.• Experience with writing technical documentation.• Experience maintaining and navigating ticketing systems and student information systems.• Experience troubleshooting technical issues and conducting effective research to resolve problems.RESPONSIBILITIES:• Provide technical support in all areas deemed necessary by the Director of Technology, Project Manager, and Network Administrator.• Serve as a point of contact for employees and parents regarding technical issues via phone, email, or help ticket system.• Assist with various software applications, and accounts as assigned.• Manage and maintain the department ticketing system, ensuring all issues, status updates, and resolutions are properly reported, recorded, and documented.• Route or assign help tickets to the correct personnel within the technology department and follow up on ticket status to ensure resolution in a timely fashion.• Document and follow up on internal and external communication in regards to help tickets.• Assist with asset inventory and documentation.• Assist in updating student and parent information in the Student Information System (SIS) to ensure data remains current.• Set up, troubleshoot, install, and/or move equipment in the Central Office as directed by the Director of Technology.• Maintain technical documentation in all areas of responsibility.• Participates in the research and development of necessary tools, processes, and documentation needed to maintain movement towards current strategic goals of the district.• Other duties as assigned by the Director of Technology.TERMS OF EMPLOYMENT: Twelve months (240 days) annually.